Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jagjeet Singh

Dandenong,VIC

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

10
10
years of professional experience

Work History

Team Leader

SSSV Detailing Pty. Ltd., Melbourne
10.2020 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with client through positive attitude and attentive response.
  • Addressed customer inquiries related to car detailing and work processes.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverable.

Customer Service Data Analyst

Sunrise International Pty. Ltd., Melbourne
06.2020 - 10.2020
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary client support to internal and external client.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Provided information regarding charge accounts and loyalty programs

Senior Customer Analyst

Accenture, Gurugram
09.2018 - 07.2020
  • Recognized escalation needs and connected customers with advanced support staff.
  • Troubleshot problems with software, hardware and networking for users.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.

Service Data Analyst

FIS Global Business Solution Pvt. Ltd., Gurugram
04.2016 - 05.2018
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Worked with business intelligence software and various reports to glean insights into trends and prospects

Service Analyst

Arvato Bertelsmann Marketing Services Ptd. Ltd., G
02.2015 - 12.2015
  • Teamed with manager to launch customized client support campaigns.
  • Assessed operational performance to identify areas for improvement.
  • Supported supervisor and associated team members to maintain system functionality.
  • Created custom reports and visualizations to support decision-making processes.

Process Analyst

Avantha Business Solutions, Gurugram
11.2013 - 02.2015
  • Increased efficiency and team performance by implementing actionable process improvements.
  • Liaised with staff managers to collaboratively design process change implementation plans.
  • Conducted walk-through demonstrations of proposed process changes.
  • Gathered documentation and created reports on assessed information.

Education

Master of Business And Information System - Management Information Systems

Torrens University Australia
Melbourne, VIC
09.2022

Bachelor of Arts - Political Science Honrs

Delhi University
Delhi India
09.2016

Associate of Arts - Humanities

Army Public School
India
03.2013

Skills

  • Cash Register Operations
  • Informatica Power Center
  • Giving Constructive Feedback
  • Random Forests

Timeline

Team Leader

SSSV Detailing Pty. Ltd., Melbourne
10.2020 - Current

Customer Service Data Analyst

Sunrise International Pty. Ltd., Melbourne
06.2020 - 10.2020

Senior Customer Analyst

Accenture, Gurugram
09.2018 - 07.2020

Service Data Analyst

FIS Global Business Solution Pvt. Ltd., Gurugram
04.2016 - 05.2018

Service Analyst

Arvato Bertelsmann Marketing Services Ptd. Ltd., G
02.2015 - 12.2015

Process Analyst

Avantha Business Solutions, Gurugram
11.2013 - 02.2015

Master of Business And Information System - Management Information Systems

Torrens University Australia

Bachelor of Arts - Political Science Honrs

Delhi University

Associate of Arts - Humanities

Army Public School

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Jagjeet Singh