JAGJIT THANDI
Fraser Rise,Australia
Summary
I am an enthusiastic and motivated individual who is very hard working. I excel at motivating others to achieve results, and I have an ambition to be a great team leader and a great manager in the future. In addition to this, I bring valuable experience in customer service and a passion for management. I am results orientated with proven track record of working collaboratively with team members to achieve goals.
Overview
19
19
years of professional experience
Work History
Office Co-ordinator
Reliance Real Estate
03.2021 - 08.2023
- Answer Telephones in a timely, professional and welcoming manner
- Greeting all Clients in a professional and friendly manner
- Mail in/out and couriers
- Reception, Boardroom and Meeting room presentation and Bookings
- Organisation of Keys for Rental & Sales properties
- Rental Accounts
- Assist Operations Team
- Database Entry
- Inventory
- Other duties and projects as directed
- Personal Assistant to company Director
Owner/Manager
Chocolateria San Churro
02.2016 - 11.2018
- Managing day-to-day operations of the café
- Hiring and onboarding new wait staff and baristas
- Training employees on drinks preparation and proper use of coffee equipment
- Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
- Daily stock control and full weekly audit
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
- Organising the daily roster and duties
- Analysing data and drawing conclusions for the business
- Daily and weekly reconciliation of sales/ end of week/ payroll
- Managing a team of 21 permanent and casual staff
- Working with other hospitality managers in coordinating & planning for big events
- Responsible for the smooth running of the bar and its business performance
- Maintaining high standards of food, beverages, service, health & safety and helping to deliver best service to customers at all times
- Achieving the desired outcomes by working in a team and producing a good work environment
- Ensuring high-quality customer service
Assistant Manager
Uppal Hospitality Group
11.2012 - 12.2015
- Inspiring staff to deliver prompt, friendly and efficient service at all times
- Daily stock control and full weekly audit
- HR responsibilities including recruitment, training and development of staff
- Organising the daily roster and duties
- Analysing data and drawing conclusions for the business
- Daily and weekly reconciliation of sales/ end of week/ payroll
- Managing a team of 12 permanent and casual staff and supervisors
- Working with the hospitality manager in coordinating & planning for big events
- Re-evaluating the beverage & wine list offered, highlighting trends and new products
- Responsible for the smooth running of the Bar and its business performance
- Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times
- Achieving the desired outcomes by working in a team and producing a good work environment
- Ensuring high-quality customer service
Administration Officer
Department of Families, Housing, Community Services and Indigenous Affairs.
07.2012 - 10.2012
- Administrative work such as checking and sorting of mail, and accurate data entry and management
- Processing customer’s applications and day to day maintenance of the accounts with customer’s details
- Report Writing
- Filing and storing documents
- Providing management of confidential and sensitive information
- Resolving customer’s queries
- Ensuring high-quality customer service
- Achieving the desired outcomes by working in a team and producing a good work environment
Administration Officer
Department of Human Services
11.2011 - 02.2012
- Processing customer’s applications and day to day maintenance of the accounts with customer’s details
- Preparing files from the compactus for the next day’s work
- Accurate data entry and management
- Filing and storing documents
- Resolving customer’s queries
- Ensuring high-quality customer service
- Achieving the desired outcomes by working in a team and producing a good work environment
Administration Assistant
Australian Hotels Association (AHA)
08.2011 - 08.2011
- Administrative assistance to senior level
- Care for the reception area and boardroom
- Meet and greet clients
- Document preparation
- Answering and making phone calls
- Day to day maintenance of the accounts with customer’s current contact details and address
- Resolving customer’s queries
- Ensuring high-quality customer service
- Achieving the desired outcomes by working in a team and producing a good work environment
Customer Resolution Consultant
Westpac Banking Cooperation
07.2008 - 02.2010
- Undertakings inbound and outbound calls to customers who have fallen behind on their accounts and have fallen into collections
- Advising / negotiating right payment solutions to those customers having financial hardship
- Resolving internal bank issues relating to their accounts
- Educating or rehabilitating customers about keeping their accounts up to and keep them out of collections
- Day to day maintenance of the accounts with customer’s current contact details and address
- Resolving customer’s queries
- Applying analytical and technical skills to identify the issue and resolving it with minimum impact to the business continuity
- Ensuring high-quality customer service
- Achieving the desired outcomes by working in a team and producing a good work environment
- Meeting monthly Key Performance Indicators and targets
Administrative Assistant
Uppal Hospitality Group
11.2007 - 03.2008
- Diary management
- Travel and meetings arrangement
- General office support - word processing, mail delivery and photocopying
- Dealing with other employees to ensure efficient operating of the business
- Administrative work such as processing of invoices, answering and making phone calls
- Achieving the desired outcomes by working in a team and producing a good work environment
- Ensuring high-quality customer service
- Working effectively in a team environment and individually when required
Bookkeeper/Assistant
Sandhar Vineyards
01.2005 - 01.2007
- Administrative work such as processing of invoices, answering and making phone calls, and managing accounts
- Bookkeeping services - receipting payment and banking; maintaining customers’ accounts
- Organizing bookings and freight during harvesting season
- Working effectively in a team environment and individually when required
Education
Certificate IV Property Services -
LinkLearn
MelbourneDiploma of Business - Management
Eynesbury Institute of Business and Technology
AdelaideSkills
- Skilled in Word Processing Tools
- Expertise in PowerPoint Presentations
- Advanced Excel Skills
- Microsoft Outlook Proficiency
- Online Banking Management
- Experienced with QuickBooks Software
- Experienced in MYOB
- Xero Proficiency
- Supportive Management Experience
References
Available upon request.
Timeline
Office Co-ordinator
Reliance Real Estate
03.2021 - 08.2023
Owner/Manager
Chocolateria San Churro
02.2016 - 11.2018
Assistant Manager
Uppal Hospitality Group
11.2012 - 12.2015
Administration Officer
Department of Families, Housing, Community Services and Indigenous Affairs.
07.2012 - 10.2012
Administration Officer
Department of Human Services
11.2011 - 02.2012
Administration Assistant
Australian Hotels Association (AHA)
08.2011 - 08.2011
Customer Resolution Consultant
Westpac Banking Cooperation
07.2008 - 02.2010
Administrative Assistant
Uppal Hospitality Group
11.2007 - 03.2008
Bookkeeper/Assistant
Sandhar Vineyards
01.2005 - 01.2007
Certificate IV Property Services -
LinkLearn
Diploma of Business - Management
Eynesbury Institute of Business and Technology