Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
JAHID HASAN KHAN

JAHID HASAN KHAN

10 CLARKE WAY, BATEMAN,WA

Summary

Business Owner with 15 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

16
16
years of professional experience

Work History

Business Owner

FnF Medical Tourism
Paltan, Dhaka, Bangladesh
07.2014 - Current
  • Processed visa applications, analyzing documents for validity.
  • Assisted in developing tours and packages tailored to customer needs.
  • Greeted customers and provided ticketing assistance.
  • Managed customer expectations in a professional manner during peak travel times.
  • Referred patients to medical specialists, social services or other necessary resources.
  • Worked with patients and families to design care plans.
  • Collaborated with other healthcare professionals to provide comprehensive patient care.

Senior Executive, Operations

My Outsourcing Ltd.
Banani, Dhaka, Bangladesh
01.2012 - 08.2013
  • Monitored calls for quality assurance purposes.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Assigned tasks to agents based on their skillset and availability.
  • Monitored incoming calls to evaluate agents' performance in terms of speed, accuracy and courtesy.

Executive Supervisor

Windmill InfoTech Ltd.
Banani, Dhaka, Bangladesh
07.2009 - 12.2011
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Answered incoming calls from customers regarding inquiries or complaints.
  • Ensured customer satisfaction by providing accurate information and resolving customer issues.

Executive, Customer Service

Symphony Mobile Bangladesh Ltd.
Mirpur, Dhaka, Bangladesh
02.2008 - 06.2009
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Diagnosed customer's issues with their existing mobile phones.
  • Performed software updates and upgrades on customers' devices as needed.

Education

MBS - Marketing

National University of Bangladesh
Dhaka, Bangladesh
12-2008

BBS - Marketing

National University of Bangladesh
Dhaka, Bangladesh
12-2007

HSC - Business Studies

Barishal Education Board
Barishal, Bangladesh
12-2003

SSC - Business Studies

Barishal Education Board
Barishal, Bangladesh
12-2001

Skills

  • Business Planning
  • Customer Service
  • Resources Allocation
  • Issue Resolution
  • Customer Relations
  • Consulting
  • Operations Management
  • Social Media Marketing

Languages

English
Professional
Bengali
Native/ Bilingual
Hindi
Limited

Affiliations

  • Traveling: Enjoy learning about different cultures and languages. Have traveled to 15 countries. (India, Malaysia, Indonesia, Singapore, UAE, Egypt, Saudi Arabia, Nepal, Srilanka, Vietnam, Philippines, Thailand, China, Qatar & Australia)
  • Love to meet multicultural people, their values & ethics.
  • Social media community building
  • Photography while travelling.
  • Volunteering activities to help people through social platform.

References

References available upon request.

Timeline

Business Owner

FnF Medical Tourism
07.2014 - Current

Senior Executive, Operations

My Outsourcing Ltd.
01.2012 - 08.2013

Executive Supervisor

Windmill InfoTech Ltd.
07.2009 - 12.2011

Executive, Customer Service

Symphony Mobile Bangladesh Ltd.
02.2008 - 06.2009

MBS - Marketing

National University of Bangladesh

BBS - Marketing

National University of Bangladesh

HSC - Business Studies

Barishal Education Board

SSC - Business Studies

Barishal Education Board

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