Jahkyela Pollard
Cairns,QLD
Summary
Dedicated and reliable employee with extensive experience in operating registers, stocking merchandise, and delivering exceptional customer service. Demonstrates strong organizational skills and punctuality, contributing effectively in both team and individual settings. Proven ability to foster positive work relationships and enhance operational efficiency through quick learning and proactive engagement. Excellent communication skills facilitate productive interactions with colleagues and customers, promoting a harmonious work environment.
Overview
3
3
years of professional experience
Work History
Teamleader
Boost Juice
Cairns, QLD
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new team members on product preparation and customer interaction.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Prepared smoothies by following standardized recipes to ensure consistency and quality.
- Provided excellent customer service by taking orders accurately and addressing inquiries promptly.
- Trained new staff on smoothie preparation techniques and operational procedures effectively.
- Prepared and served juices and blended drinks.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
Kitchen Hand
Jamaica Blue
Cairns, QLD
09.2023 - 02.2024
- Assisted in food preparation, ensuring adherence to hygiene and safety standards.
- Maintained cleanliness of kitchen equipment and workstations to promote a safe environment.
- Operated dishwashing equipment effectively to maintain cleanliness and sanitation of utensils.
- Followed recipes accurately, enhancing consistency in food quality and presentation.
All Rounder
Lillipad Cafe
Sydney, NSW
09.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and blended various smoothie recipes to meet customer preferences.
- Prepared and served juices and blended drinks.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
Skills
- Punctual and hardworking
- Team motivation
- Cash handling
- Team supervision
- Opening & Closing duties
- Active listener
Timeline
Teamleader
Boost Juice
04.2024 - Current
Kitchen Hand
Jamaica Blue
09.2023 - 02.2024
All Rounder
Lillipad Cafe
09.2022 - 07.2023