JAHMAYN HICKS
Head Barista
Koumala,QLD
Summary
I am a young and eager to learn person with a positive attitude. I am very reliable and trustworthy. I have an open mind to new ideas and opportunities that may arise and I enjoy keeping up to date with the latest trends. I am eager to develop and expand my knowledge and skills of everything there is to be a barista and any other opportunity that may also arise. Recently finished and graduated grade 12 schooling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced barista with over 2 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking barista position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Head Barista
Third Ground Coffee House
Sarina, QLD
01.2019 - Current
- Took food and drink orders from customers
- Prepared and served orders quickly and efficiently
- Delivered excellent customer service
- Greeted customers friendly when entering and leaving the coffee house
- Kept work areas clean and sanitary
- Exceptional customer service
- Knowledge of coffee brews and roasts
- Speed and efficiency
- Knowledge of Sanremo cafe racer, coffee grinder and tamper
- Knowledge of recipes for smoothies, juices, milkshakes and thick shakes.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Created new training guidelines, and provided staff orientation and training.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Porters Mitre
10.2021 - Current
- Operated a cash register for cash, cheque and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displayed Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Actively pursued personal learning and development opportunities
- Answered customer telephone calls promptly and in an appropriate manner
- Determine customer needs by asking relevant questions and listening actively to the responses.
Australian Army Cadet
131 Army Cadet Unit
Sarina
01.2018 - 01.2022
- ANZAC Day parade marshall
- Company Commander
- Guard commander for multiple remembrance services
- Responsibilities:
- Safety and responsibility for others and myself
- Ensure Efficient Time Management
- Following Safety Protocols
- Teamwork and Leadership Development.
- maintained moral in groups of 50+
- developed team communications and skills on large scale.
Education
Queensland Certificate of Education -
Sarina State High School
Sarina, QLD 01.2017 - 10.2022
Skills
Touch-screen point of sale
Accomplishments
- Year 7-12 High School | Sarina State High School 2017-2022
- 2022 Queensland certificate of education
- (QCE)
- Honor in graphics award
- First place single barista l Mackay and Whitsunday first coffee competition
- 2022 QLD youth volunteer of the year finalist
- Responsible service of alcohol (RSA)
- Certificate 1 & 2 in engineering.
Timeline
Porters Mitre
10.2021 - Current
Head Barista
Third Ground Coffee House
01.2019 - Current
Australian Army Cadet
131 Army Cadet Unit
01.2018 - 01.2022
Queensland Certificate of Education -
Sarina State High School
01.2017 - 10.2022
Similar Profiles
Alex FloresAlex Flores
Barista at Solid Ground Coffee HouseBarista at Solid Ground Coffee House
Adela CameronAdela Cameron
Floor Manager and Admin Director at Roots Collective Coffee HouseFloor Manager and Admin Director at Roots Collective Coffee House
Sahaira Mora-RamirezSahaira Mora-Ramirez
Keyholder, Barista at Ground House Coffee And BakeryKeyholder, Barista at Ground House Coffee And Bakery