JAHMAYN HICKS
Head Barista
Koumala,QLD
Summary
I am a young and eager to learn person with a positive attitude. I am very reliable and trustworthy. I have an open mind to new ideas and opportunities that may arise and I enjoy keeping up to date with the latest trends. I am eager to develop and expand my knowledge and skills of everything there is to be a barista and any other opportunity that may also arise. Recently finished and graduated grade 12 schooling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced barista with over 2 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking barista position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Head Barista
Third Ground Coffee House
Sarina , QLD
2019.01 - Current
- Took food and drink orders from customers
- Prepared and served orders quickly and efficiently
- Delivered excellent customer service
- Greeted customers friendly when entering and leaving the coffee house
- Kept work areas clean and sanitary
- Exceptional customer service
- Knowledge of coffee brews and roasts
- Speed and efficiency
- Knowledge of Sanremo cafe racer, coffee grinder and tamper
- Knowledge of recipes for smoothies, juices, milkshakes and thick shakes.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Created new training guidelines, and provided staff orientation and training.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Porters Mitre
2021.10 - Current
- Operated a cash register for cash, cheque and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displayed Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Actively pursued personal learning and development opportunities
- Answered customer telephone calls promptly and in an appropriate manner
- Determine customer needs by asking relevant questions and listening actively to the responses.
Australian Army Cadet
131 Army Cadet Unit
Sarina
2018.01 - 2022.01
- ANZAC Day parade marshall
- Company Commander
- Guard commander for multiple remembrance services
- Responsibilities:
- Safety and responsibility for others and myself
- Ensure Efficient Time Management
- Following Safety Protocols
- Teamwork and Leadership Development.
- maintained moral in groups of 50+
- developed team communications and skills on large scale.
Education
Queensland Certificate of Education -
Sarina State High School
Sarina, QLD 2017.01 - 2022.10
Skills
Touch-screen point of sale
Accomplishments
- Year 7-12 High School | Sarina State High School 2017-2022
- 2022 Queensland certificate of education
- (QCE)
- Honor in graphics award
- First place single barista l Mackay and Whitsunday first coffee competition
- 2022 QLD youth volunteer of the year finalist
- Responsible service of alcohol (RSA)
- Certificate 1 & 2 in engineering.
Timeline
Porters Mitre
2021.10 - Current
Head Barista
Third Ground Coffee House
2019.01 - Current
Australian Army Cadet
131 Army Cadet Unit
2018.01 - 2022.01
Queensland Certificate of Education -
Sarina State High School
2017.01 - 2022.10
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