Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jahmele Garsulao

Jahmele Garsulao

Sunbury,VIC

Summary

Dedicated and professional Diploma of Community Services graduate with an ability to provide the necessary client support and guidance to individuals in need. I have a strong understanding of effectively working with people from diverse backgrounds. I am passionate about helping others and I am an excellent communicator who can relate well with people at all levels and is able to work well as part of a team or individually. I am an experienced customer service professional with leadership and relationship-building capabilities, seeking new challenges where my experience can be utilized. Strong advocate for those in need and committed to providing the best possible service.

Overview

16
16
years of professional experience

Work History

Volunteer/Student

Uniting
06.2024 - 09.2024
  • Provide a welcoming, supportive and respectful service for community members
  • Conducted client intake interviews
  • Manage stock deliveries
  • Assisted with packing and distribution of culturally appropriate food parcels
  • Ensured up to date data entry
  • Worked collaboratively with Uniting Staff, Volunteers and stakeholders
  • Entered client case notes and maintained confidential client case notes
  • Assisted a culture where risks are identified and appropriately managed
  • Promoted a positive safety culture by contributing to health and safety consultation and communication

Volunteer/Student

Romsey Neighbourhood House
02.2024 - 05.2024
  • Developed strong skills in social media publications using Canva
  • Provided client support work
  • Sourcing referrals and providing advocacy
  • Assisted in daily operations for the Neighbourhood House food bank
  • Involved in the Neighbourhood House Community transport service
  • Gained awareness of overall day to day operations
  • Reconfigured current organisation documents and helped build databases
  • Assisted with set up and running of Community events
  • Demonstrated the ability to build rapport with a wide range of audiences
  • From house users to volunteers, to clients and professional bodies
  • Gained skills in multi-tasking

Skin & Laser Therapist

Laser Clinics Australia
10.2016 - 08.2022
  • Perform laser hair removal on clients
  • Perform skin treatments Microdermabrasion and chemical peels
  • Provide clients with thorough laser and skin consultations
  • Build rapport relationships with clients and customers
  • Ability to provide a high standard in customer service while managing client bookings and requests
  • Ability to work in a fast paced hands on environment
  • Meet OH&S standards and regulations

Skin & Laser Therapist

Results Laser Clinic
07.2015 - 10.2016
  • Exceptional medical grade laser technique application with an eye for great attention to detail
  • Reliable shift worker with experience in long shifts 12 hr shifts 2 days per week
  • Meet OH&S Standards and regulations
  • Client liaison and consultant
  • Able to take direction from Supervisors and work individually as an efficient crew member
  • Superb ability to understand, follow and record verbal and written instruction
  • Ability to provide a high standard in customer service while managing client bookings and requests

IPL & Laser Technician

Hairfree
02.2014 - 05.2015
  • Perform Laser Hair techniques on clients
  • Exceptional customer service
  • Provide exceptional pre and post care to clients
  • Microdermabrasion, tattoo removal
  • Client liaison and consultant
  • Product promotion and sale
  • Assist walk-in clients
  • Store maintenance

Beauty Therapist

Advance Laser & Beauty
04.2013 - 12.2013
  • Walk-in consultations with clients regarding skin concerns, product queries and purchases
  • Promote and recommendation of beauty products
  • Treatments including waxing, facials and microdermabrasion
  • Perform laser hair removal using Candela laser
  • Provided clients appropriate pre and post care
  • Knowledge of Cosmedix, Aspect Dr and Skin Medica
  • Meeting and greeting customers on arrival
  • Receptionist, answering phone calls, make bookings, finalizing payments
  • Take and record customer detail’s and assist customers to complete medical questionnaire forms
  • Meet OH&S Standards and regulations

Account Manager/ Collections Consultant

Australian Receivables Limited
07.2008 - 12.2012
  • Negotiate agreements and settlements within established guidelines
  • Management of portfolio accounts
  • Maintain professional relationships with clients including legal firms, courts and other external parties
  • Independently evaluate information and initiate action within the prescribed guidelines
  • Reminder and follow up with clientele where required
  • Data entry and retrieval
  • Microsoft office competent
  • Excellent written and verbal communication with an eye for detail

Education

Diploma of Community Services -

Kangan Institute

Certificate -

NDIS Worker Orientation Module (Quality, Safety and You)

Diploma of Beauty Therapy -

Elly Lukas Beauty Therapy College

Certificate -

Responsible Service of Alcohol

Certificate -

Responsible Gambling Service

Skills

  • Good listening skills
  • Excellent communication skills
  • Interpersonal skills
  • Team building skills
  • Non-judgemental attitude
  • Positive attitude
  • Compassion
  • Empathy
  • Relating to people effectively
  • Patience
  • Conflict management
  • Good oral communication skills
  • Good written communication skills
  • Time management skills
  • Computer Skills

References

  • Michelle Balthazar, Manager, Romsey Neighbourhood House, 0425 782 550
  • Sharon Brooker, Manager, Laser Clinics Australia, 0415 453 337
  • Kim Ngo, Laser Therapist, Results Laser Clinic, 0423 893 235

Timeline

Volunteer/Student

Uniting
06.2024 - 09.2024

Volunteer/Student

Romsey Neighbourhood House
02.2024 - 05.2024

Skin & Laser Therapist

Laser Clinics Australia
10.2016 - 08.2022

Skin & Laser Therapist

Results Laser Clinic
07.2015 - 10.2016

IPL & Laser Technician

Hairfree
02.2014 - 05.2015

Beauty Therapist

Advance Laser & Beauty
04.2013 - 12.2013

Account Manager/ Collections Consultant

Australian Receivables Limited
07.2008 - 12.2012

Certificate -

NDIS Worker Orientation Module (Quality, Safety and You)

Diploma of Beauty Therapy -

Elly Lukas Beauty Therapy College

Certificate -

Responsible Service of Alcohol

Certificate -

Responsible Gambling Service

Diploma of Community Services -

Kangan Institute

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Jahmele Garsulao