Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jai O'Toole

Parkes,NSW

Summary

Proactive individual with extensive experience in staff supervision, training, and scheduling to ensure service quality. Strong skills in staff training, risk management, and health and safety compliance, fostering positive relationships with regulatory authorities. Committed to maintaining a secure environment and delivering exceptional customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Venue Manager

Belgravia Leisure
08.2023 - Current
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Established positive working relationships with local authorities and licensing boards such as Royal Lifesaving NSW to ensure compliance with regulatory requirements.
  • Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.

Duty Manager

Belgravia Leisure
11.2022 - 06.2023
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Trained employees in essential job functions.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Console Operator

North Parkes Driveway
12.2020 - 03.2022
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Delivery Driver

Pink Orchid Cafe and Florist
03.2017 - 01.2018
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Customer Service Cashier

Woolworths
12.2016 - 02.2017
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Certificate IV in Sports, Recreation, And Aquatics -

Royal Life Saving
Online
11-2024

Certificate IV in Tertiary Preperation -

Charles Sturt University
Bathurst, NSW
11-2019

High School Certificate -

Parkes High School
Parkes
12-2016

Skills

  • Relationship Building
  • Facility Maintenance
  • Health and safety compliance
  • Staff Supervision
  • Staff training/development

Accomplishments

  • Achieved Royal Life's Aquatic Facility Safety Assessment at Parkes Aquatic Centre, Peak Hill Memorial Pool, Trundle Swimming Pool, Tullamore Swimming Pool.
  • Supervised team of 50 staff members.

Certification

  • Certificate IV in Tartary Preparation
  • Certificate IV in Sports, Recreation, and Aquatics
  • Lifeguard Certificate
  • Swim Teacher Certificate
  • Responsible service of Alcohol
  • Certificate III in warehousing

Timeline

Venue Manager

Belgravia Leisure
08.2023 - Current

Duty Manager

Belgravia Leisure
11.2022 - 06.2023

Console Operator

North Parkes Driveway
12.2020 - 03.2022

Delivery Driver

Pink Orchid Cafe and Florist
03.2017 - 01.2018

Customer Service Cashier

Woolworths
12.2016 - 02.2017
  • Certificate IV in Tartary Preparation
  • Certificate IV in Sports, Recreation, and Aquatics
  • Lifeguard Certificate
  • Swim Teacher Certificate
  • Responsible service of Alcohol
  • Certificate III in warehousing

Certificate IV in Sports, Recreation, And Aquatics -

Royal Life Saving

Certificate IV in Tertiary Preperation -

Charles Sturt University

High School Certificate -

Parkes High School
Jai O'Toole