Jaida-Beth Higgins

• Completed all documentation quickly to facilitate quick sign-up processes.
• Boosted overall club revenue through the upselling of additional services and amenities to members.
• Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
• Responded to customer requests for products, services, and company information.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Used POS system to accurately enter orders and process payments.
• Contributed to a positive team environment through effective communication and collaboration with collegues
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

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• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.