Jaida-Beth Higgins
Mermaid Waters,QLD
Summary
With extensive experience in the hospitality and customer service industry, I possess a strong skill set that includes exceptional time management, efficiency, and team-building abilities. My focus is always on accomplishing tasks and achieving end goals. Renowned for my excellent work ethic and reliability, I consistently strive to deliver high-quality results and experience for the customer and company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gym Receptionist
Chasing Better
07.2025 - 10.2025
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Membership Sales Consultant
World Gym Malaga
08.2024 - 07.2025
- Monitored industry trends to stay up-to-date with competitors'' offerings, maintaining a competitive edge in the market while retaining existing members.
- . Supported administrative tasks such as processing payments, updating member records, and generating reports as needed to maintain operational efficiency within the department.
- Enhanced sales performance by regularly attending trainings, workshops, and mastering product knowledge.
Membership Consultant
Planet Fitness
05.2024 - 08.2024
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
- Tracked membership data accurately, providing managers with valuable insights for strategic decision-making processes.
Hospitality Worker
Lazy Dayz Kiosk
01.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Hospitality Worker
Charcoal Chicken
03.2022 - 12.2023
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Hospitality Worker
Bakehouse Cafe
01.2022 - 01.2023
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
High School Diploma -
Gorokan High School
09.2022
No Degree - Personal Training, Nutrition
Australian Institute Of Personal Trainers
Online07-2026
Skills
- Goal-oriented mindset
- Time Management
- Reliability
- Task Prioritization
- Adaptability and Flexibility
- Multitasking Abilities
- Adaptability
- Customer Service
Additional Information
References:
- Sam Wainwright: 0432741814
- Lee Stockdale - 0406969619
- Shanae Brunalli - 0477530137
Certification
- Working with Children Check
- First Aid/ CPR
- Police Check
- Safe food Handler Certificate
Timeline
Gym Receptionist
Chasing Better
07.2025 - 10.2025
Membership Sales Consultant
World Gym Malaga
08.2024 - 07.2025
Membership Consultant
Planet Fitness
05.2024 - 08.2024
Hospitality Worker
Lazy Dayz Kiosk
01.2023 - 08.2024
Hospitality Worker
Charcoal Chicken
03.2022 - 12.2023
Hospitality Worker
Bakehouse Cafe
01.2022 - 01.2023
High School Diploma -
Gorokan High School
No Degree - Personal Training, Nutrition
Australian Institute Of Personal Trainers
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