Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
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Jaida-Beth Higgins

Mermaid Waters,QLD

Summary

With extensive experience in the hospitality and customer service industry, I possess a strong skill set that includes exceptional time management, efficiency, and team-building abilities. My focus is always on accomplishing tasks and achieving end goals. Renowned for my excellent work ethic and reliability, I consistently strive to deliver high-quality results and experience for the customer and company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Gym Receptionist

Chasing Better
07.2025 - 10.2025
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.

Membership Sales Consultant

World Gym Malaga
08.2024 - 07.2025
  • Monitored industry trends to stay up-to-date with competitors'' offerings, maintaining a competitive edge in the market while retaining existing members.
  • . Supported administrative tasks such as processing payments, updating member records, and generating reports as needed to maintain operational efficiency within the department.
  • Enhanced sales performance by regularly attending trainings, workshops, and mastering product knowledge.

Membership Consultant

Planet Fitness
05.2024 - 08.2024
  • Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
  • Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
  • Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
  • Tracked membership data accurately, providing managers with valuable insights for strategic decision-making processes.

Hospitality Worker

Lazy Dayz Kiosk
01.2023 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Hospitality Worker

Charcoal Chicken
03.2022 - 12.2023
  • Trained new staff members on proper customer service and hospitality policies.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Hospitality Worker

Bakehouse Cafe
01.2022 - 01.2023
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

Education

High School Diploma -

Gorokan High School
09.2022

No Degree - Personal Training, Nutrition

Australian Institute Of Personal Trainers
Online
07-2026

Skills

  • Goal-oriented mindset
  • Time Management
  • Reliability
  • Task Prioritization
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Adaptability
  • Customer Service

Additional Information

References:

  • Sam Wainwright: 0432741814
  • Lee Stockdale - 0406969619
  • Shanae Brunalli - 0477530137

Certification

  • Working with Children Check
  • First Aid/ CPR
  • Police Check
  • Safe food Handler Certificate

Timeline

Gym Receptionist

Chasing Better
07.2025 - 10.2025

Membership Sales Consultant

World Gym Malaga
08.2024 - 07.2025

Membership Consultant

Planet Fitness
05.2024 - 08.2024

Hospitality Worker

Lazy Dayz Kiosk
01.2023 - 08.2024

Hospitality Worker

Charcoal Chicken
03.2022 - 12.2023

Hospitality Worker

Bakehouse Cafe
01.2022 - 01.2023

High School Diploma -

Gorokan High School

No Degree - Personal Training, Nutrition

Australian Institute Of Personal Trainers
Jaida-Beth Higgins