JAIDEEP BHARDWAJ
Sommerville,Australia
Summary
Challenging myself with new opportunities providing career enhancement with communications skill development, implementing my experience and desire to work meaningfully through consistency, discipline, and hard work.
Dedicated hotel General Manager with more than 10 years of experience in operations providing highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Manages by leading and showing staff, the rewards of pushing past their own expectations to provide the best possible result. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
The Plaza Hotel Kalgoorlie (Prendiville Group)
06.2022 - Current
- Responsible for providing leadership in directing entire operations of 100 rooms 4-star Boutique hotel with 48 covers restaurant, bar, and conference room facilities
- Responsible for an average of 35 team members, reporting to owners on overall performance of the business.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Mercure Kakadu Crocodile Hotel (Accor Hotels)
07.2021 - 06.2022
- Responsible for providing leadership in directing entire operations of 110 rooms 4-star hotel with 200 covers restaurant, bar and three conference room facilities
- Responsible for 35-71 team members, reporting to owners and Accor Hotels on overall performance of the business.
General Manager
Ibis Budget Perth Airport (Accor Hotels)
05.2017 - 07.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability. Ex. Near by car park contract to increase bottom line profits by $30k.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated OH&S policies and procedures to streamline operations.
Front Office Manager
Ibis Perth
06.2015 - 05.2017
- Maintained high standards of cleanliness and organization in the front office area, creating a welcoming environment for guests.
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
- Collaborated with marketing teams to create promotional packages tailored to specific target markets, increasing bookings during seasonal lulls.
- Participated in budget planning, controlling expenses within allocated limits while maintaining quality service levels.
- Handled escalated customer complaints efficiently, demonstrating empathy towards their concerns while resolving issues quickly.
- Implemented new software systems OPERA, ResaWeb, Fastcom, Hotellink etc. to streamline record-keeping tasks, improving overall efficiency in the front office operations.
- Ensured seamless communication between departments for optimal guest experience and operational success.
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
Various Roles
Accor Hotels
08.2011 - 05.2015
- Worked various role as Assistant Manager, Assistant Hotel Manager, and Front Office Manager at ibis Perth, Ibis Styles Kalgoorlie, and ibis Styles Karratha.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
Education
MBA - Hospitality Administration And Management
Edith Cowan University
Perth, WA06.2011
Bachelor of Science - Hotel Management
Amity University
Delhi India06.2008
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Training and coaching
Strategic Planning
Performance Improvement
Project Management
Networking abilities
Business Development
Certification
- WA Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- Approved Manager WA
Languages
Hindi
Native or Bilingual
French
Limited Working
Timeline
General Manager
The Plaza Hotel Kalgoorlie (Prendiville Group)
06.2022 - Current
General Manager
Mercure Kakadu Crocodile Hotel (Accor Hotels)
07.2021 - 06.2022
General Manager
Ibis Budget Perth Airport (Accor Hotels)
05.2017 - 07.2021
Front Office Manager
Ibis Perth
06.2015 - 05.2017
Various Roles
Accor Hotels
08.2011 - 05.2015
- WA Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- Approved Manager WA
MBA - Hospitality Administration And Management
Edith Cowan University
Bachelor of Science - Hotel Management
Amity University
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