Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Jaime Logan

Clyde North,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Administrator

Alemlube
12.2023 - Current
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
  • Played an integral role in achieving monthly revenue targets through upselling additional products or services when appropriate during consultations.
  • Collaborated with senior leadership to develop long-term IT strategies aligned with organizational goals.
  • Reduced IT support tickets by providing effective end-user training on new systems and technology tools.
  • Managed past due balances, financial inquiries and other accounts receivable functions.

Sales - IT

JB Hi-Fi
08.2022 - 11.2024
  • Conducted exploratory analysis on sales data to monitor sales operations.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Enhanced customer satisfaction by actively addressing client concerns, resolving issues promptly, and ensuring timely delivery of products and services.
  • Assisted with computer repair and upgrade orders for customers.
  • Trained store associates on computer products, technology and service offerings.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Optimized IT department efficiency by implementing streamlined processes and procedures.
  • Maintained new and existing Telco/Broadband contracts within the Telstra network

Sales Coordinator

JB Hi-Fi
08.2015 - 08.2022
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Assisted in the recruitment, training, and onboarding of new staff members to ensure seamless integration into the team.
  • Assisted in organizing and executing promotional events, attracting new customers and boosting sales.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

IT And Computer Studies

South West Institute of TAFE
Warrnambool, VIC
2014

Skills

  • Building Customer Loyalty
  • Social Perceptiveness
  • Adapt to Diverse Groups
  • Teamwork and Collaboration
  • Excellent Written and Verbal Communication
  • Sales Training
  • Multitasking Strengths
  • Product Promotion
  • Reading Comprehension Skills
  • Suggestive Selling
  • Sales Expertise
  • Stocking and Replenishing
  • Meeting Sales Goals
  • Sales Contracts
  • Safety and Cleanliness Standards
  • Financial Records Analysis
  • Goal-Driven

Languages

Auslan Sign
Limited Working
English
Native or Bilingual

Certification

  • Certified Andriod Advocate, JB Hi-Fi - 2022-2023
  • Certified Telstra Representative, JB Hi-Fi - 2023
  • Certified HyperX Sales representative
  • Certified SteelSeries Sales Representative
  • Certified Razor Sales Representative

Timeline

Customer Service Administrator

Alemlube
12.2023 - Current

Sales - IT

JB Hi-Fi
08.2022 - 11.2024

Sales Coordinator

JB Hi-Fi
08.2015 - 08.2022

IT And Computer Studies

South West Institute of TAFE

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Jaime Logan