JAIMIL PATEL
Clearview,Australia
Summary
An experienced IT Support Engineer with a demonstrated history of working in the information technology and service industry. Accomplished IT support with a background in first-line IT support provision across the globe. With one year of experience and an understanding of the IT support environment with large organizations, I confidently deliver support solutions that ensure optimal levels of IT services performances.
Overview
1
1
year of professional experience
Work History
SHIFT RUNNER - DELIVERY PERSON
Domino’s Pizza Enterprise
Sydney, Australia
06.2020 - 04.2021
- Excellent Customer Service, Answering Queries and Solving Complaints, Managing Delivery Time, Roster making
HOSPITAL ASSISTANT
Nepean Hospital
Kingswood, Sydney, Australia
10.2018
- Cleaning of corridors and service areas, Cleaning of Bathrooms, picking rubbish, Carpet cleaning, Vacuuming, Sweeping, Cleaning of toilets, kitchens, Window and Mirror cleaning, Replenishing supplies, Cleaning products, Cleaning of food court, table & chair, dusting
Education
Bachelor of Business Information Systems -
Australian Institute of Higher Education
06-2023
Skills
- Complaint Handling
- Task Delegation
- Employee Motivation
- Menu knowledge
- Customer Service Management
- Shift Scheduling
- Issue Resolution
- Decision-making capabilities
Special Capabilities
- Microsoft Excel
- Microsoft Word
- Audio and Video Conferencing
- Microsoft SQL and Oracle basic knowledge
- Problem-Solving
- Management skills
- Multitasking abilities
- Good Communication
- Teamwork
Educational
- Diploma of information Technology Networking, Pacific College of Technology, 2019, 2020
- Bachelor of Business Information System, Australian Institute of Higher Education, 2020, 2023
Key Qualifications
- Investigate and analyses the mobile app.
- Testing of the app in depth.
- Managing calls and emails and resolving queries of clients through remote control applications. (Any desk, team viewer and Amy admin).
- Provided software training to clients through online control.
- Provided PC and mobile support to resolve 10+ client issues daily.
- Write SQL queries based on the oracle database and create reports for clients.
- Installation of software and database.
- Troubleshooting Skills: Perform general troubleshooting across Microsoft Windows, Mac OS, Adobe Suite, K emu, remote desktop environments, basic printer configuration, Windows Defender, and M365 Suite.
- Workflow Efficiency: Reconfigure user settings to ensure functionality of all services and assist staff in creating basic workflows.
- Technical Competence: Understand Microsoft Windows, Microsoft Office, Windows Server 2019-22, and Microsoft Azure (Entra ID).
- Active Directory Management: Handle user modifications, group policies, and assist Level 2 team in diagnosing on-premises and cloud-related issues.
- Networking Basics: Familiarity with fibre patching, copper patching, and basic network failure diagnostics.
- Helpdesk Support: Categorise and elevate user requests to Level 2 or internal Tech Director.
References
- Hiren Kothari, 0433 415 282
- Arjun Thapa, 0423 812 612
Timeline
SHIFT RUNNER - DELIVERY PERSON
Domino’s Pizza Enterprise
06.2020 - 04.2021
HOSPITAL ASSISTANT
Nepean Hospital
10.2018
Bachelor of Business Information Systems -
Australian Institute of Higher Education
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