Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jainesh Shah

Summary

Holding Master degree in IT with ICT Skills and very confident individual with a high attention to detail with excellent IT knowledge and problem-solving skills. Some of the traits I consistently display are enthusiasm, friendliness, sincerity, and I possess good judgement and will fully support colleagues in times of pressure.

Overview

6
6
years of professional experience

Work History

Customer Solutions Specialist

Probe CX
10.2023 - Current
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Increased client retention through personalized attention and proactive problemsolving.
  • Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Balanced multiple priorities simultaneously while managing complex customer inquiries.
  • Implemented time-saving strategies to expedite resolution of customer concerns.
  • Maintained detailed records of customer interactions, assisting in the analysis of trends for continuous improvement efforts.
  • Assisted in developing targeted sales strategies based on data-driven analysis of customer behavior patterns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

ICT Business Analyst

FR Alarms
03.2023 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • ● Designing and implementing software development strategies based on the analysis of business and technical requirements of the client

Junior Python Developer

Zasky Vision
07.2018 - 09.2019
  • Automated repetitive tasks using Python scripts, increasing efficiency within the team''s workflow processes.
  • Collaborated with cross-functional teams to design, develop, and implement high-quality Python applications.
  • Implemented API integration for seamless communication between different software components within the organization''s ecosystem.
  • Collaborated closely with team to create story points and sprint planning.

Education

Master of Information Technology - Information Technology

Southern Cross University
Gold Coast, QLD
02.2022

Bachelor of Engineering - Information Technology

Gujarat Technological University
Gujarat, India
06.2018

Skills

  • Computer Skills
  • Microsoft Office
  • DNS
  • DHCP
  • Cloud
  • SQL
  • Load Balancing
  • Server Virtualisation
  • Active Directory

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Solutions Specialist

Probe CX
10.2023 - Current

ICT Business Analyst

FR Alarms
03.2023 - 07.2023

Junior Python Developer

Zasky Vision
07.2018 - 09.2019

Master of Information Technology - Information Technology

Southern Cross University

Bachelor of Engineering - Information Technology

Gujarat Technological University

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Jainesh Shah