Jake Griffin
Bundoora,VIC
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at Woolworths Supermarket and Southern Restaurant. Excelled in staff training, conflict resolution, and time management, significantly enhancing team cohesion and customer satisfaction. Skilled in decision-making, adept at optimizing operations and reducing and diverting waste, demonstrating a commitment to excellence and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Fresh Convenience Manager
Woolworths Supermarket
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Shift Supervisor
Southern Restaurant
08.2017 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Night Shift Supervisor
Woolworths Supermarket
11.2021 - 09.2023
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
Education
Victorian Certificate of Education -
Mornington Secondary College
Mornington, VIC01-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Conflict resolution
Languages
English
Interests
- Rock Climbing
- Team Sports
- Adventure Travel
- Swimming
Certification
- Certificate III in Retail, Focus Training Solutions, 2019
Timeline
Assistant Fresh Convenience Manager
Woolworths Supermarket
09.2023 - Current
Night Shift Supervisor
Woolworths Supermarket
11.2021 - 09.2023
Shift Supervisor
Southern Restaurant
08.2017 - 11.2021
Victorian Certificate of Education -
Mornington Secondary College
Similar Profiles
Myah TipeneMyah Tipene
Bulk Foods Manager at Woolworths SupermarketBulk Foods Manager at Woolworths Supermarket
Sara ElisarowSara Elisarow
Bakery /Deli Assistant at Woolworths SupermarketBakery /Deli Assistant at Woolworths Supermarket
Twinkal Rani Twinkal Rani null
Team Member at Woolworths SupermarketTeam Member at Woolworths Supermarket