JAKE LIGHTBODYWILSON
Medowie,NSW
Summary
Results-driven Management Professional experienced in enhancing operational performance and achieving business objectives. Led high-performing teams and leveraged analytics to drive sales and productivity. Committed to fostering positive relationships and creating a motivating work environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Crew coach to Department Manager
McDonald's
Medowie, Australia
12.2024 - Current
- Maintained calm demeanor and professionally managed issues in accordance with company standards.
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity.
- Trained and supervised associates on customer service excellence and strong company culture.
- Analyzed department performance and defined actions required to achieve business objectives.
- Delivered constructive feedback and developmental support to department staff.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Taught newly hired team members and shift managers business policies and procedures.
- Established and maintained positive and professional employee relationships.
- Created staff teams and delegated work tasks to increase productivity.
Bartender
Bull and bush
Medowie, Nsw
03.2023 - 12.2024
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area during busy service hours.
- Provided excellent customer service by engaging with patrons and addressing their needs.
- Managed inventory levels and restocked supplies to ensure smooth operations.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Handled cash transactions accurately while processing customer payments swiftly.
- Ensured compliance with health and safety regulations in food and beverage service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Crew Member to Shift Manager
McDonald's
Salamander bay, Australia
07.2018 - 06.2022
- Placed orders into POS systems and handled cash and credit transactions.
- Handled customer complaints in a professional and courteous manner.
- Followed all safety and security procedures to reduce risks.
- Organized and stored ingredients according to schematics and expiration dates.
- Counted money in cash drawers and calculated customer tips after shifts.
- Completed all store opening and closing procedures.
- Cleared and bussed tables and mopped lobby floors during closing times.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
Floor Installer
Carpet court
Corlette, Australia
06.2019 - 09.2020
- Demonstrated strong organizational skills necessary for efficient management of multiple projects simultaneously.
- Exhibited skill in laying out, installing, and repairing hardwood, vinyl, laminate, and tile floors.
- Familiarity with appropriate safety precautions when using power tools such as saws or nail guns.
- Demonstrated ability to accurately measure and cut flooring materials using power saws and other tools.
- Skilled at moving furniture during installation process as required.
- Showed proficiency in removing old floor coverings including carpets and tiles.
Kitchen Hand
Anchorage
Corlette, Australia
03.2017 - 07.2018
- Assisted with preparation of meals in accordance with recipes and dietary requirements.
- Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment.
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher.
- Moved and arranged tables, chairs, and place settings to organize seating for groups.
- Helped with setting up and breaking down of the kitchen each day.
- Cleaned kitchen floors by regularly sweeping, mopping and removing spills.
- Washed, peeled, and cut fruit and vegetables to prepare for cooking or serving.
- Properly labeled and stored food items in the refrigerator and freezer.
Education
High School Diploma -
Tomaree high school
Salamander bay, NSWSkills
- Order Management
- Inventory and Supply Management
- Business planning
- Organizational management
- High-Volume Dining
- Opening and Closing Procedures
- Staff Development
- Directing Team Members
- Team Meetings
- Motivational Leadership
- Measurements
- Site Clean-Up
- Performance evaluation
- Customer service training
- Department analysis
- Team delegation
- Inventory management
- Safety compliance
- Effective communication
- Staff development
- Relationship building
- Issue resolution
- Forecasting and planning
- Strategies and goals
- Team building
- Workplace safety awareness
- Team supervision
- Recruiting and hiring
- Flexible schedule
- Team leadership
- Customer service
- Safety and security
Certification
- White Card
- Certificate 3 Shift Management
- I was completing a course to become Assistant Restaurant Manager
- First Aid Certificate
- Fire Safety Certificate
- I have my RSA and willing obtain my RSG
Accomplishments
- Becoming a leader in management across two different stores was one of my proudest achievements My other biggest achievements in life was becoming a father to my 3 kids
Affiliations
- Another thing I take pride in is being apart of my local rugby club in Medowie I’m hoping to become the president of the club in 2027 helping improve and build the club it’s something I really take pride in and it’s my dream to coach my kids teams
Personal Information
- Date of Birth: 02/07/02
- Nationality: Australian/New Zealand
- Address is 59a Lisadell Rd Medowie 2318
- Willing to travel
- Father of 3 kids 1 girl 2 boys and engaged to the love of my life
Timeline
Crew coach to Department Manager
McDonald's
12.2024 - Current
Bartender
Bull and bush
03.2023 - 12.2024
Floor Installer
Carpet court
06.2019 - 09.2020
Crew Member to Shift Manager
McDonald's
07.2018 - 06.2022
Kitchen Hand
Anchorage
03.2017 - 07.2018
High School Diploma -
Tomaree high school