Jake Matiszig
Tarneit,VIC
Summary
Proven retail professional with a track record of enhancing customer satisfaction and loyalty at Bunnings Warehouse. Excelled in conflict resolution and POS system management, significantly contributing to a positive shopping environment. Demonstrates exceptional patience, empathy, and teamwork, ensuring operational excellence and repeat business. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Retail Worker
Bunnings Warehouse
10.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
No Degree - Criminology
Deakin University
Geelong, VIC11.2028
Skills
- Patience and Empathy
- Reliability and punctuality
- Product Knowledge Expertise
- Customer Assistance
- POS Systems
- Complaint Handling
- Conflict resolution techniques
- Retail transactions processing
- Friendly and Helpful
- Attention to Detail
- Honest and Dependable
- Team Cooperation
Timeline
Retail Worker
Bunnings Warehouse
10.2021 - Current
No Degree - Criminology
Deakin University
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