JAKE SILLS
Speers Point,Australia
Summary
Dynamic support worker with a proven track record at Includa, enhancing client well-being through personalized care and robust communication. Skilled in social media management and audio production, I excel in fostering teamwork and driving satisfaction improvements, ensuring a safe and engaging environment for all clients.
Overview
14
14
years of professional experience
Work History
Support Worker
Includa
Newcastle
01.2022 - Current
- Assist clients with daily activities, ensuring safety and well-being
- Improved client satisfaction
- Developed strong Interpersonal skills
- Addressed issues promptly
- Enhanced quality of life
- Enhance client well-being through personalized care.
- Drive satisfaction improvements.
- Resolve issues swiftly, fostering trust.
- Develop robust communication skills.
- Facilitate daily activities, prioritizing safety.
- Cultivate strong interpersonal relationships.
- Implement strategies to elevate quality of life for clients.
- Devise creative solutions for client challenges.
- Adapt care approaches to Individual needs.
- Continuously refine support techniques for optimal outcomes.
- Partner with healthcare professionals to ensure comprehensive care.
- Engage in team-based problem-solving.
- Foster a supportive environment for clients and colleagues.
- Meticulously monitor client progress.
- Maintain accurate records of care activities.
- Implement precise safety protocols to minimize risks and enhance client comfort.
Self Employed
01.2012 - Current
- Marketing & Promotion
- Performing at various events/venues: Weddings, Birthdays, Presentations
- Productions for various mediums: Creating music for podcasts & other artists
- Curate and perform diverse music sets for weddings, birthdays, and corporate events, enhancing audience engagement and event atmosphere.
Resident DJ
Uptowns Bar
01.2020 - 06.2024
- Organized and hosted weekly Sunday events during COVID, maintaining high attendance for 4 years
- Increased bar revenue through consistent event promotion and engaging DJ sets
- Collaborated with bar management to ensure seamless event operations and customer satisfaction
- Adapted to changing health guidelines, ensuring safe and enjoyable experiences for attendees
- Developed a loyal customer base, contributing to the bar's reputation and repeat business
Resident DJ
King Street Hotel
01.2017 - 11.2022
- Provide Music and entertainment
- Catering to the needs of the customer
- Effectively communicating with staff and Patrons
- Promoting events through social media
- Working closely with event organisers & helping maintain a safe vibrant Nightlife
Uber Driver
Uber
01.2019 - 02.2022
- Great adaptation skills
- Constantly meeting new people
- Working under pressure & de-escalating skills
- Flexible working around any hours
- Navigated complex urban environments, ensuring timely passenger arrivals while maintaining a high safety standard and customer satisfaction rating
Office Assistant
Insight Wealth Planning
01.2017 - 12.2018
- Reception duties
- Data entry
- General enquiries
- Customer Assistance
Retail Employee
KFC
01.2012 - 12.2018
- Customer Services
- Cooking & Preparing meals
- Cleaning
- Marketing & sales for promotional products
Education
Music Mastering & Music Business -
Point Blank Music School
Los Angeles01.2018
Audio mixing, audio mastering, sound design & music creation Course -
Ableton Live School
Sydney, NSW01.2017
Higher School Certificate (HSC) -
01.2014
Skills
- Social media management
- Microsoft Office Suite
- Audio production software
- Customer service excellence
- Effective communication
- Collaborative teamwork
References
- Sam Stubbings, Earp Distilling Co, 0459415797
- Dylan Heslop, Baked Uprising, 0498612994
Timeline
Support Worker
Includa
01.2022 - Current
Resident DJ
Uptowns Bar
01.2020 - 06.2024
Uber Driver
Uber
01.2019 - 02.2022
Resident DJ
King Street Hotel
01.2017 - 11.2022
Office Assistant
Insight Wealth Planning
01.2017 - 12.2018
Self Employed
01.2012 - Current
Retail Employee
KFC
01.2012 - 12.2018
Music Mastering & Music Business -
Point Blank Music School
Audio mixing, audio mastering, sound design & music creation Course -
Ableton Live School