Jake Wolfenden
Brisbane,QLD
Summary
Dynamic professional with extensive experience in customer service and healthcare, notably at Chartwells Compass Group. Proven ability to enhance client satisfaction through personalized service and effective conflict resolution. Skilled in healthcare documentation and training, fostering a positive environment while ensuring compliance with safety standards. Adaptable team player committed to excellence.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
13
13
years of professional experience
Work History
Barista/Catering Assistant
Chartwells Compass Group
07.2024 - 12.2025
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during high-pressure periods to promote fun, positive environment.
Disability Support Worker
WeDoo Care
11.2023 - 06.2024
- Maintained safety with tidy, clean, and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Kept accurate records for client files and handled related paperwork.
Front of House Employee
Mantle Group Hospitality
07.2021 - 07.2023
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Night Packer
Markris Wholesale Foods
06.2017 - 06.2021
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained new employees on proper packing and labelling techniques and to apply best practices.
- Recorded product, packaging and order information on specified forms.
Crew Member Trainer
Coles Supermarket
06.2015 - 05.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Crew Member
McDonald's
05.2013 - 05.2015
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
Education
Behavioural Science
University of The Sunshine Coast
Sunshine Coast, QLD11.2025
High School Diploma -
St Teresas Catholic College
Sunshine Coast, QLD12.2017
Skills
- Disability services
- Healthcare documentation
- Client education
- Conflict Resolution
- Adaptability
- Nursing home care assistance
- Record Keeping
Timeline
Barista/Catering Assistant
Chartwells Compass Group
07.2024 - 12.2025
Disability Support Worker
WeDoo Care
11.2023 - 06.2024
Front of House Employee
Mantle Group Hospitality
07.2021 - 07.2023
Night Packer
Markris Wholesale Foods
06.2017 - 06.2021
Crew Member Trainer
Coles Supermarket
06.2015 - 05.2017
Crew Member
McDonald's
05.2013 - 05.2015
Behavioural Science
University of The Sunshine Coast
High School Diploma -
St Teresas Catholic College