Jakob Kelly
Hilton ,WA
Summary
Experienced retail supervisor with Ten years in team leadership and customer service. Currently pursuing a Diploma in Travel and Tourism to transition into the travel industry. Strong skills in communication, problem-solving, and team management.
Overview
9
9
years of professional experience
Work History
Checkout Supervisor
IGA Supermarket
Canning Vale, WA
09.2021 - Current
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of 9 members, enforcing compliance with operational policies and procedures.
Employment Consultant
MatchWorks
Armadale, WA
08.2023 - 04.2024
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Managed caseloads of up to 32 monthly clients in search of gainful employment.
- Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
Checkout Supervisor
Woolworths
Maddington, WA
11.2015 - 03.2021
Education
Provide Responsible Service Of Alcohol
Galaxy Training Australia
12.2024
Diploma in Travel And Tourism
Torrens University Australia
Thornlie Senior High School
Thornlie, WA10.2019
Skills
- Workplace Safety
- Store operations
- Cash handling expertise
- Task Delegation
- Customer Complaints Handling
- Time Management
- Attention to Detail
- Advanced communication skills
References
Marian Carruthers:
Employment Consultant
0429 511 687
Daniel Taylor
Duty manager at IGA
0439 962 011
Timeline
Employment Consultant
MatchWorks
08.2023 - 04.2024
Checkout Supervisor
IGA Supermarket
09.2021 - Current
Checkout Supervisor
Woolworths
11.2015 - 03.2021
Provide Responsible Service Of Alcohol
Galaxy Training Australia
Diploma in Travel And Tourism
Torrens University Australia
Thornlie Senior High School