Jalen Griffin
Warrnambool
Summary
Dynamic retail professional with strong interpersonal skills and a proven track record at Super Retail Group. Adept at building customer relationships and achieving sales targets while delivering exceptional service. Experienced in cash handling and product knowledge, consistently going above and beyond to enhance customer satisfaction and drive sales success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Super Retail Group (Rebel)
11.2022 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Emphasized product specifications to meet customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Trainee
Westvic Staffing Solutions (Warrnambool College)
01.2024 - 12.2024
- Learned new materials, processes, and programs quickly.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported organizational objectives with help from existing employees.
- Filled out timesheets and paperwork according to identified requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Coaching Staff Member
Warrnambool Basketball
03.2025 - Current
- Maintained thorough knowledge of rules, game procedures, coaching techniques and current trends in Basketball.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Facilitated group coaching sessions and provided individual coaching support.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Window Cleaner
Stacey Hales Window Cleaning
03.2025 - Current
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
- Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
- Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
Education
Certificate III - Sport And Recreation
South West Institute of TAFE
VIC12-2024
High School Diploma -
Warrnambool College
Warrnambool, VIC11-2023
Skills
- Strong interpersonal skills
- Cash handling experience
- Safety oversight
- Player coaching
- Customer engagement
- Product knowledge
- Retail sales customer service
- Rules implementation
- Window washing
- Equipment set up
- Team member support
Certification
- Certificate III Sport and Recreation, South West TAFE - 2024
Timeline
Coaching Staff Member
Warrnambool Basketball
03.2025 - Current
Window Cleaner
Stacey Hales Window Cleaning
03.2025 - Current
Trainee
Westvic Staffing Solutions (Warrnambool College)
01.2024 - 12.2024
Retail Sales Associate
Super Retail Group (Rebel)
11.2022 - Current
Certificate III - Sport And Recreation
South West Institute of TAFE
High School Diploma -
Warrnambool College
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