Jalen Taylor
Sales Assistant
Pimpama
Summary
Service-focused Customer Service Assistant bringing unparalleled skills in customer relations, task prioritisation and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in POS with 2 years of expertise in related roles.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
Work History
Window Tinter
Tine-A-Home Window Tinting
06.2024 - 12.2024
- Conducted thorough quality control checks to ensure flawless end results for each completed job.
- Improved customer satisfaction by providing high-quality window tinting services and timely project completion.
- Increased repeat business by establishing strong rapport with clients, resulting in positive word-of-mouth referrals.
- Maintained a clean and organized work environment, ensuring efficient workflow and project management.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
Sales Assistant
McDonalds
3 2019 - 03.2022
- Used POS system to enter orders, process payments, and issue receipts
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Monitored self-checkout systems and provided assistance or intervention where required
- Assisted customers by answering questions and fulfilling requests
- Educated customers on promotions to enhance sales
- Prepared beverages and filled food orders for customers
Sales Assistant
Gluten Free Donuts
06.2018 - 03.2019
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Maintained composure and work quality while under pressure
- Responded to customer requests for products, services and company information
- Counted cash in register drawer at beginning and end of shift
- Used POS system to enter orders, process payments, and issue receipts
- Assisted customers by answering questions and fulfilling requests
General Assistant
Love Photography
06.2016 - 06.2018
- Edited, toned, captioned and uploaded photographs for news publications
- Inspected proofs to ensure quality of prints, adjusting and retouching as necessary
- Established and maintained clean and comfortable environments in photography studio by vacuuming, cleaning windows and dusting
- I have learned to work independently with self-managing my own tasks and deadlines
Education
High School Diploma -
Hillcrest Christian College
Gold Coast 01.2016 - 11.2021
Diploma of Business - Business
Prestige Service Training
Gold Coast 02.2020 - 11.2020
Certificate II - Public Safety (Aquatic Rescue)
Hillcrest Christian College
02.2021 - 11.2021
Skills
- Point of sale knowledge
Cash register operation
Customer relations
Customer service excellence
Commercial equipment operations
Stocking and replenishing
Timeline
Window Tinter
Tine-A-Home Window Tinting
06.2024 - 12.2024
Certificate II - Public Safety (Aquatic Rescue)
Hillcrest Christian College
02.2021 - 11.2021
Diploma of Business - Business
Prestige Service Training
02.2020 - 11.2020
Sales Assistant
Gluten Free Donuts
06.2018 - 03.2019
General Assistant
Love Photography
06.2016 - 06.2018
High School Diploma -
Hillcrest Christian College
01.2016 - 11.2021
Sales Assistant
McDonalds
3 2019 - 03.2022
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