JAMAH L. FLEMNG
Shortland
Summary
Highly motivated individual with extensive experience in the hospitality industry. Possesses an in-depth understanding of customer experience, satisfaction, and cultivating repeat business. Committed to personal and professional growth, actively seeking opportunities to contribute loyalty and drive for organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team member
Supercheap Auto (SRG)
07.2023 - Current
- Working with the team to deliver excellent customer service
- Provide customers with a sense of value in their time spent in the store
- Help customers choose from a range of services we provide
- Listen to customer issues and provide them with either a solution or to direct them in the right direction
- Order parts in at the request of the customer
- Pack stock and align the day with goals and task to reach
Shift Supervisor
KFC Kotara
01.2014 - 01.2023
- Outstanding loyalty in working a high tense environment providing excellence and professionalism in the workplace
- Promoted to shift supervisor highlighting my abilities to lead and problem solve
- Recognised by colleagues and customers as reliable and motivated individual
- Providing ongoing advice and training to team members ensure a safe and positive environment
- Striving for inclusivity and diversity in the workplace
- Completion of FIRST AID certificate
- Understanding the role of management and value of everyone’s voice in the workplace
- Furthering personal development by being responsible for the safety of team members and the security of the store and overcoming tense customers, finding a solution to their problems
Cook
Hanok Korean Fine BBQ
08.2021 - 02.2022
- Working in a multicultural environment with the ability to interpret understand the intentions of those that use English as a second language
- Trained in the proper handling of cooking knifes
- Understood assignments and completed tasked assigned
- Gained understanding of speed and dexterity in the workplace
- Enhanced my ability to be flexible in the workplace being assigned different roles
- Managed workflow and time management of dishes that were to be serve at the same time
Cook
The Beehive Honeysuckle
09.2020 - 01.2021
- Gained understanding the value of employee satisfaction in the workplace
- High paste environment that enhanced my problem-solving skills and attention to detail
- Gained an experience in a workplace in a multi role fashion, such as taking, cooking, plating and delivering orders
Education
Bachelor of Arts - Linguistics, Japanese language and cultural study
University of Newcastle
Newcastle, NSW01.2022
High School -
Kotara High School
01.2019
Open Foundation - Linguistics
University of Newcastle
Newcastle, NSW11-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Cash handling
- Computer skills
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- FLUENT IN JAPANESE
- Willingness to learn
Certification
- Full drivers’ licences and own car
- First aid certificate
Accomplishments
- Supervised team of 5-10 staff members.
- Increase monthly assigned sales by 13%
Languages
Japanese
Limited Working
Interests
- Video Gaming
- I participate in a variety of outdoor recreational activities
- Team Sports
- Participate in State League basketball, as recreational activities to maintain physical fitness
- I like working with my hands and fixing things
- Strategy Games
- Web Development and Design
Timeline
Team member
Supercheap Auto (SRG)
07.2023 - Current
Cook
Hanok Korean Fine BBQ
08.2021 - 02.2022
Cook
The Beehive Honeysuckle
09.2020 - 01.2021
Shift Supervisor
KFC Kotara
01.2014 - 01.2023
- Full drivers’ licences and own car
- First aid certificate
Bachelor of Arts - Linguistics, Japanese language and cultural study
University of Newcastle
High School -
Kotara High School
Open Foundation - Linguistics
University of Newcastle
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