Jamal Bhuiyan
Wollert,Australia
Summary
Dynamic professional with proven leadership at Claro Aged Care, adept at enhancing service delivery for individuals with disabilities. Skilled in communication and problem-solving, I excel in fostering relationships and advocating for inclusion. My technical proficiency in software applications complements my ability to manage tasks efficiently in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Accommodation Service Lead (ASL)
Claro Aged Care and Disability Services
05.2023 - Current
- Oversee and coordinate team activities to support individuals with disabilities.
- Supervise team members and manage service delivery while collaborating with other professionals.
- Advocate for individuals and provide training and development opportunities.
- Monitor service quality and maintain accurate documentation.
Disability Support Worker
Claro Aged Care and Disability Services
06.2021 - 05.2023
- Supported individuals with disabilities in leading independent and fulfilling lives.
- Assisted with personal hygiene, mobility, and daily living activities.
- Collaborated with healthcare professionals to meet care needs and administered medication.
Store Manager
Coles Group
06.2013 - 08.2019
- Developed store strategies to ensure safety, customer satisfaction, and optimize profitability.
- Managed staff recruitment, training, and performance evaluation.
- Oversaw pricing, stock control, and compliance with health and safety regulations.
Customer Experience and Sales Agent
TSA Telco Group
Melbourne
11.2010 - 05.2013
- Provided exceptional customer service and sales support over the phone.
- Engaged with customers to offer tailored solutions across Telstra products.
- Managed customer queries and complaints while operating on multiple software platforms.
Education
Diploma - Community Services
Essential Skills
Melbourne, Australia01.2024
Certificate IV - Disability
New Futures Training
Melbourne, Australia01.2022
Bachelor - Information Technology
RMIT University
Melbourne, Australia01.2003
Skills
- Communication: Strong verbal and written communication abilities for effective interactions in customer-oriented and community-focused environments
- Leadership: Proven leadership skills with the ability to delegate, train, and coach team members effectively
- Empathy & Inclusion: Deep understanding and empathy for individuals with disabilities, promoting social inclusion and diversity
- Task Management: Proficient in multitasking and prioritizing effectively to meet deadlines
- Confidentiality: Committed to maintaining high levels of confidentiality and discretion in all interactions
- Problem Solving: Proactive in identifying issues and implementing solutions promptly and efficiently
- Relationship Building: Skilled in building strong relationships with stakeholders, fostering loyalty and trust
- Adaptability: Capable of thriving in dynamic environments, including roster-based settings
- Technical Proficiency: Excellent computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Siebel, SharePoint, Salesforce, and other relevant applications
References
Available upon request.
Timeline
Accommodation Service Lead (ASL)
Claro Aged Care and Disability Services
05.2023 - Current
Disability Support Worker
Claro Aged Care and Disability Services
06.2021 - 05.2023
Store Manager
Coles Group
06.2013 - 08.2019
Customer Experience and Sales Agent
TSA Telco Group
11.2010 - 05.2013
Diploma - Community Services
Essential Skills
Certificate IV - Disability
New Futures Training
Bachelor - Information Technology
RMIT University