Jamalia Brown
Hairdresser
Croydon,NSW
Summary
Motivated, Respectful and customer-focused professional with extensive experience in fast-paced environments across high-end service, retail, and food industries. Currently working in a high-end hair salon, bringing strong communication skills, attention to detail, and a polished presentation. Proven ability to adapt quickly, manage time efficiently, and thrive under pressure, with experience across large corporations and boutique franchises. Reliable, hardworking, and eager to contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Senior Hairdresser
Koda Cutters
02.2022 - Current
- Deliver high-quality customer service in a premium, fast paced salon environment.
- Keeping salon up to salon standard tidiness.
- Oversaw scheduling and inventory management, optimizing operational efficiency within the salon environment.
- Build strong rapport with clients while maintaining professionalism.
- Assist stylists with daily operations and client care.
- Management of time effectively daily/ during busy service periods.
- Responsible reaching sales/commission goals.
- Analyzed client feedback to refine services and improve overall salon experience.
Retail Employee
Kmart
12.2020 - 02.2022
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Processed orders
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Operated registers and handled transaction accurately
- Assisted a number of customers per day by responding to inquiries and locating products.
Supermarket Employee
Coles
08.2019 - 02.2022
- Worked in a well - organized and efficient way.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Helped customers complete purchases, including processing payments and bagging items.
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Worked in multiply departments around the store.
- Offered Manager positions in service and bakery departments.
Retail Sales Assistant
Colette
09.2019 - 05.2020
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Fast Food Team Member
Dominos
10.2017 - 11.2018
- First job experience in a fast- paced food service environment.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Took orders, prepared food and processed payments.
- Followed all company safety standards, including food quality and sanitation procedures.
- Accurately measured ingredients required for specific food items to reduce waste.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewellery to met company standards.
- Effectively worked with teammates and openly invited coaching from management team.
- Quickly and efficiently processed payments and made accurate change.
Entertainer
RegProm
10.2017 - 12.2017
- Encouraged confidence, teamwork and discipline.
- Acted for entertainment firm in various roles particularly for children, including princess, superhero, pirate and fairy and sang, danced, modeled and improvised.
- Entertained children in public performances, toured guests through event attractions, dressed in character costumes and delighted children with arts and crafts projects.
- Conducted special meet-and-greet sessions with fans.
Barista
School cafe
08.2017 - 10.2017
- Volunteer work after completion of hospitality certificate 1 & 2, gaining early hospitality and customer service experience.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Operated cash register, collected payments and provided accurate change.
Education
Certificate III in Hairdressing
TAFE NSW
Ultimo, NSW05-2025
Asquith Girls High School
Asquith, NSW09.2020
Skills
- Customer service & client engagement
- Working efficiently in high-pressure environments
- Strong communication & interpersonal skills
- Safety standards
- Professional presentation
- Time management & multitasking
- Opening and closing procedures
- Accurate cash handling & POS systems
- Team collaboration/contribution
- Quick learner with strong adaptability
Timeline
Senior Hairdresser
Koda Cutters
02.2022 - Current
Retail Employee
Kmart
12.2020 - 02.2022
Retail Sales Assistant
Colette
09.2019 - 05.2020
Supermarket Employee
Coles
08.2019 - 02.2022
Fast Food Team Member
Dominos
10.2017 - 11.2018
Entertainer
RegProm
10.2017 - 12.2017
Barista
School cafe
08.2017 - 10.2017
Certificate III in Hairdressing
TAFE NSW
Asquith Girls High School