James Duggan
Wilston, Brisbane,QLD
Summary
A motivated person who has an inherent passion for the hotel industry. I am prompt and well-presented and understand the importance this has in being in a working mindset.
I also am passionate about rugby and health and fitness which has lead me to develop a strong foundation of discipline, motivation and to realise the importance of dedication to achieve in any environment.
I enjoy the pressure of the fast-pace service periods but also understand the importance of the behind the scenes operations such as restocking, stock control, stock wastage, money handling etc.
I'm also aware of the importance of building relationships with customers and making their experience enjoyable through conversation and light banter while maintaining a respecting environment for all patrons and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender, Kitchen Hand
Sleepy Lagoon Hotel
05.2021 - Current
- Contributed to a positive work environment through effective teamwork and communication with other staff and management.
- Addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assessment of alcohol intoxication levels within patrons.
- Followed procedures for managing stock wastage.
- Retail service in drive-thru and off premises bottle shop.
- Restocking beverages for bar and retail service.
- Food preparation for head chef, as well as cooking parmi's, pizzas, garlic breads during service periods.
Education
Year 12 Graduation Certificate's - Fitness, Engineering, Rural Operations And QCE
St Josephs, Nudgee College
Sandgate, QLD11.2023
Skills
- Responsible Service of Alcohol
- Handling Difficult Customers
- Professional Appearance
- Interpersonal Skills
- Time Management Abilities
- Stock Unload
- Understanding of the Hotel Industry - importance of customer service, staff management, stock handling
- Basic Food Preparation, Handling and Assistance
Certification
Relevant
RSA
RSG (when 18 and eligible)
Irrelevant
Cert 3 - Fitness
Cert 2 - Engineering
Cert 1 - Construction
White Card
Timeline
Bartender, Kitchen Hand
Sleepy Lagoon Hotel
05.2021 - Current
Year 12 Graduation Certificate's - Fitness, Engineering, Rural Operations And QCE
St Josephs, Nudgee College
Relevant
RSA
RSG (when 18 and eligible)
Irrelevant
Cert 3 - Fitness
Cert 2 - Engineering
Cert 1 - Construction
White Card
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