James Howard
Youngtown
Summary
Professional with over 30 years of diverse experience in finance, customer service, and mentoring/coaching. Demonstrated success in team leadership, training, and financial product management. Proficient in operating multiple internal systems and fostering collaboration. Committed to delivering exceptional results through strategic thinking and effective communication.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Call Centre Customer Service - Personal Lending
Westpac Banking Corporation
02.2002 - 12.2024
- Managed a high volume of inbound calls while maintaining professionalism under pressure and meeting company KPIs.
- Delivered personalized recommendations based on individual customer needs.
- Seconded as Team Leader, Coach, and Trainer - providing mentoring and guidance for new hires.
Freight Services / Call Centre Leisure Department
Ansett Australia
06.1989 - 01.2002
- Provided prompt and efficient parcel delivery services throughout northern Tasmania.
- Led teams in various departments including baggage handling and retail sales
- Worked in the call centre leisure department, handling reservations and travel packages
- Delivered exceptional customer service in diverse roles
Education
Brooks High School
Skills
- Proficient in Word, Excel, and Unity (various internal systems)
- Experienced with Quik Res, Credit check, HPI
- Working with Vulnerable Children Card
- Adaptability and flexibility
- Time management abilities
- Self motivation
- Understanding customer needs
- Calm and professional under pressure
- Multitasking Abilities
Certification
- Level3 Elite Performance Coach
- Certificate3 in Finance and Financial Products
- Working with Vulnerable Children
Languages
English
Hobbies and Interests
Passionate about mentoring young athletes, Dedicated to being a positive role model on and off the track
Timeline
Call Centre Customer Service - Personal Lending
Westpac Banking Corporation
02.2002 - 12.2024
Freight Services / Call Centre Leisure Department
Ansett Australia
06.1989 - 01.2002
- Level3 Elite Performance Coach
- Certificate3 in Finance and Financial Products
- Working with Vulnerable Children
Brooks High School
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