JAMES LEONARDS
South Melbourne,Australia
Summary
Customer-focused professional with hands-on experience across retail, hospitality, tourism, and frontline service roles. Known for strong communication, adaptability, and a calm, professional approach when working with the public. Currently studying Information Technology (IT), bringing strong digital literacy and a consistent record of delivering safe, efficient, and positive customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandiser Representative
StrikeForce
05.2024 - Current
- Execute in-store merchandising and product placements to maximize brand visibility and comply with retailer standards.
- Independently manage store visits, schedules, and priorities across multiple locations.
- Quickly adapt to varying store layouts and merchandising requirements in fast-changing retail environments.
- Build strong working relationships with store teams and maintain clear communication with supervisors to ensure smooth execution.
- Conducted regular store audits to assess compliance with merchandising guidelines.
Tube Park Supervisor, Guest Experience, Rentals
Sasquatch Mountain Resort
Agassiz , British Columbia
12.2024 - 04.2025
- During my working holiday at Sasquatch Mountain Resort in Canada, I worked across several departments, including Tube Park Supervisor, Guest Experience, Rentals, and Lift Operations.
- My role involved assisting guests with equipment rentals and inquiries, ensuring safety and efficiency at the lifts and tube park, managing inventory, and delivering excellent customer service throughout the resort.
- This experience strengthened my communication, teamwork, and problem-solving skills, while giving me valuable insight into tourism and resort operations.
Team Member/Customer Service
OfficeWorks
South Melbourne
01.2023 - 12.2024
- Part-time team member at Australia's leading retailer of office supplies and solutions for small-medium businesses, students and households
- Directing customers in large store to help them efficiently find what best suits their individual needs
- Dealing with customer questions and complaints in store and over the phone and quickly providing solutions
- Packing "Click & Collect" orders and sorting items correctly
- Effectively completing multiple tasks before end of shift
- Restocking items into designated areas
- Communicating with colleagues via radio
- Using POS touch screen to complete transactions, refunds, orders
- Using PDT device to search product information, complete stocktake, call customers, fulfil "click and collects" orders etc.
- Australia's leading retailer of office supplies and solutions for small-medium businesses, students and households
Hub Staff
MilkRun
South Yarra, Vic
01.2022 - 01.2023
- Full-time and Part-time Hub staff
- Effectively completing multiple tasks before end of shift
- Quickly and efficiently picking and packing customer orders under a minute and a half
- Working productivity within a team environment
- Abiding by strict business policies and procedures when handling groceries, healthcare and alcohol
- Dealing with customer questions and complaints over the phone and quickly providing solutions
- Worked within South Melbourne, South Yarra, St Kilda and Clifton Hill hubs
Warehouse Storeperson
ePharmacy
Preston
01.2021 - 12.2021
- Was an essential worker during Covid-19 lockdowns
- Part time in Shipping and Dispatch departments
- Packing orders and sorting items correctly
- Working autonomously as well as in a team environment
- Resolving issues and inquiries
- Work efficiently and positively in a high paced environment
Field Officer
Australian Bureau of Statistics
01.2021 - 12.2021
- Conducted household enumeration for the Australian Census, collecting accurate data in line with government standards.
- Worked independently in the field, managing schedules and meeting strict deadlines across assigned areas.
- Followed detailed government procedures, privacy requirements, and safety guidelines at all times.
- Communicated clearly and professionally with members of the public to ensure high response and data quality.
Customer service
Master Drycleaners
Albert Park
01.2019 - 12.2019
- Part time customer service at the front desk
- Taking customer orders and payments
- Discussing and resolving customer issues and inquiries
- Working collaboratively with a team and independently
Dog walker
01.2014 - 12.2019
- Walked dog(s) for locals in my area 2 days a week
Education
Associate Degree/Bachelor of Information Technology -
RMIT University
Melbourne06-2027
Skills
- Customer service
- Teamwork & Communication
- Technology proficiency
- Leadership & delegating
- Organization & time management
- Working in Fast-paced environments
- Reliability & work ethic
Certification
• VCE
• RSA
• WWCC
• Full Drivers Licence
• RSA
• WWCC
• Full Drivers Licence
Volunteer Experience
Kitchen hand, Fare Share, 01/01/18, Volunteer food preparation for the homeless.
Personal Information
Date of Birth: 09/14/2002
Timeline
Tube Park Supervisor, Guest Experience, Rentals
Sasquatch Mountain Resort
12.2024 - 04.2025
Merchandiser Representative
StrikeForce
05.2024 - Current
Team Member/Customer Service
OfficeWorks
01.2023 - 12.2024
Hub Staff
MilkRun
01.2022 - 01.2023
Warehouse Storeperson
ePharmacy
01.2021 - 12.2021
Field Officer
Australian Bureau of Statistics
01.2021 - 12.2021
Customer service
Master Drycleaners
01.2019 - 12.2019
Dog walker
01.2014 - 12.2019
Associate Degree/Bachelor of Information Technology -
RMIT University