James Matthews
Ballarat,VIC
Summary
Skilled Field Service Technician with strong focus on troubleshooting and maintenance of Claas machinery and equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, striving to achieve customer satisfaction and maintain a positive product image. Reliable, results-driven, and capable of handling high-pressure situations with ease. Constantly learning and building my skill set, happiest when learning new things or when working outside of my comfort zone. Strong focus given to helping those around me with any issues they may have, be that training junior technicians or assisting our parts department. A strong background in the agricultural and contracting industry aides understanding of customers needs, ensuring our product and service exceed their expectations.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Swayn and Mc Cabe Claas Harvest Center
09.2023 - Current
- Currently acting as the lead technician in our Ballarat branch, specialising in Claas products.
- Carry out service and repair on equipment in our franchise, providing customer satisfaction and helping to maximise workshop performance.
- Explaining diagnostic findings to customers and outlining recommended repair or service options that suit their timeline and budget.
- Diagnose and troubleshoot problems, repairing, and restoring machines to peak performance.
- Effectively communicate technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction and product image by providing timely and efficient service for various technical issues.
- Train junior technicians in proper repair techniques and diagnostic protocols, building a culture of continuous improvement within the team.
- Maintain detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contribute to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provide on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Actively seek out further learning/ training opportunities to help grow as a service technician and provide a better service to our customers.
Field Service Technician.
Morris Corfield and Co Ltd.
04.2020 - 09.2023
- Carried out maintenance and repair on a large product range carried by the dealer, predominantly Claas products.
- Worked with a team of over ten other service engineers, looking after a large number of Claas Combine Harvesters, Tractors, Telehandlers, Square Balers and Greenline equipment.
- Specialised with one other service technician on Claas tractors, looking after a large number of farmers and contractors in the local area.
- Carried out all work from servicing to engine and transmission rebuilds on a range of medium to high horsepower tractors from the Arion and Axion range.
- Continuously developed product knowledge, workshop skills and diagnostic techniques, and moved into a field service role following a year being workshop based.
- Worked closely with our Claas UK product specialist on diagnosing and resolving issues with new products, helping to provide continuous improvement.
- Assisted other service technicians with technical issues and diagnostics.
- Continuously developed my skill set and product knowledge, attending many training courses both virtual and at Claas UK headquarters, aiming to gain master technician status.
Machinery Operator
Nagle Contracting Ltd.
09.2019 - 03.2020
- Operated balers and assisted with the running of the baling division of a rapidly growing agricultural contractor.
- Operated Claas square balers and tractors, dealing with our local Claas Harvest Centre to minimise downtime and increase customer satisfaction.
- Maintained and oversaw maintenance projects carried out on the range of machinery owned by the contractor, and assisted with any service calls by main dealers who supported us.
- Organised and oversaw the running of the baleage operations, from speaking with customers to organising trucking, wrap sites and other drivers, all whilst operating the balers or mowers.
- Helped to build a strong relationship with customers, and other team members by providing a polite and professional service.
- Worked with other team leaders to ensure smooth management of staff and machinery to get the job done to the highest standard.
- Assisted with general operation by filling in for other drivers on machines when they were required elsewhere or having personal days.
- Provided driver training on machinery I had operated to allow others to gain experience and enjoy variety in their work.
- Operated a large fleet of John Deere, Fendt and Claas tractors, Claas and Krone greenline equipment, Claas and Case Square Balers, Mchale Fusion balers and JCB Loading Shovels.
Machinery Operator
JF Deane Agricultural Contractors
04.2019 - 09.2019
- Operated and maintained a large fleet of agricultural contracting equipment.
- Carried out routine service and repairs on a fleet of John Deere tractors, Mchale Fusion balers and a fleet of Claas square balers.
- Assisted with farming duties of a busy farm including looking after sheep and cattle, and assisting in harvesting activities.
- Carried out maintenance and repairs on a fleet of spreaders used by the business and for hire to other contractors.
- Carried out daily servicing and checks on baling equipment, greasing and loading up string/twine/net on all machines for other operators.
- Working long hours with a small, family focussed team to ensure the work was carried out on time and to a high standard, ensuring customer satisfaction.
Service Technician Trainee
Kill Agricultural Services Ltd.
06.2017 - 08.2018
- Worked with several qualified industry leading Case mechanics, assisting them with a variety of repairs and projects.
- Advanced my knowledge on repairs and servicing of a wide range of agricultural machinery.
- Learned from more experienced co workers the importance of providing a professional service to customers.
- Trained in manufacturing and repairing hydraulic hoses and PTO shafts.
- Worked on a wide range of agricultural implements, from stripping and repairing mower beds and gearboxes to restoring second hand fertiliser and slurry spreaders
- Over time gained more knowledge and experience and carried out routine servicing for customers machines.
- Assisted other mechanics with gearbox and driveline work and grew my ability until I was carrying out these tasks alone.
- Inspected and repaired trade-in machinery for re sale to new and existing customers.
Education
Level 3 Extended Diploma - Agricultural Engineering
Reseheath College
Nantwich, Cheshire, UK06-2019
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair under pressure
- Fault diagnosis
- Customer service
- Teamwork and coordination
- Proficient use of WebTic, PartsDoc and other Claas programs
- Technical diagnostics on site or over the phone
- Valid Australian Driver's license
Timeline
Field Service Technician
Swayn and Mc Cabe Claas Harvest Center
09.2023 - Current
Field Service Technician.
Morris Corfield and Co Ltd.
04.2020 - 09.2023
Machinery Operator
Nagle Contracting Ltd.
09.2019 - 03.2020
Machinery Operator
JF Deane Agricultural Contractors
04.2019 - 09.2019
Service Technician Trainee
Kill Agricultural Services Ltd.
06.2017 - 08.2018
Level 3 Extended Diploma - Agricultural Engineering
Reseheath College
Similar Profiles
Mike BrayneMike Brayne
Heavy Diesel Mechanic at CLAAS Harvest CentreHeavy Diesel Mechanic at CLAAS Harvest Centre
Candice HowlandCandice Howland
Administration Clerk at SWAYN & MCCABE PTY LTDAdministration Clerk at SWAYN & MCCABE PTY LTD
ABHISHEK RAJABHISHEK RAJ
Intern at Ganesh Jeevika Swayn Sahayata SamuhIntern at Ganesh Jeevika Swayn Sahayata Samuh