Summary
Overview
Work History
Education
Skills
Timeline
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James McLaughlin

Oakleigh

Summary

Dynamic and dedicated professional with a strong work ethic and expertise in food safety compliance, honed at Coles Supermarket. Recognized for enhancing customer satisfaction through exceptional communication and quality control inspection, ensuring product freshness and safety. Proven ability to train new team members and foster a collaborative work environment. Leadership positions provided opportunities for strengthening of communication, delegation and innovation.

Overview

3
3
years of professional experience

Work History

Fresh Produce Team Member

Coles Supermarket
02.2025 - Current
  • Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Mitigated potential hazards within the department by promptly addressing spills, broken equipment, or other safety concerns.
  • Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
  • Provided outstanding customer service, addressing inquiries regarding product selection, storage tips, and cooking recommendations.

Warehouse Packer

Sport Entertainment Products
11.2024 - 01.2025
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Deli Team Member

Coles Supermarket
03.2022 - 01.2025
  • Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
  • Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
  • Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.

Education

Victorian Certificate of Education -

Salesian College
Chadstone, VIC
11-2028

Bachelor of Engineering - Engineering

Monash University
Clayton, VIC
11-2028

Skills

  • Cleanliness and hygiene
  • Quality control inspection
  • Food safety compliance
  • Product knowledge expertise
  • Strong work ethic
  • Product stocking and storage
  • Verbal and written communication

Timeline

Fresh Produce Team Member

Coles Supermarket
02.2025 - Current

Warehouse Packer

Sport Entertainment Products
11.2024 - 01.2025

Deli Team Member

Coles Supermarket
03.2022 - 01.2025

Victorian Certificate of Education -

Salesian College

Bachelor of Engineering - Engineering

Monash University

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James McLaughlin