James Moulton

What I brought to the role:

A unique blend of science backed training methods and an innate and profound desire to connect with clients in a way that would foster a productive relationship. Being authentically invested in clients, the way I conducted my business was the end result of 10 years of customer facing roles and achieving client outcomes in multiple sectors.

What I brought to the role:

Managing a portfolio of 300 injured workers in various states of distress and hardship, I was able to achieve KPI’s in a fast paced and dynamic environment by leveraging my ability to triage escalating situations against relationships I had developed.. My ability to build rapport with my workers put me in an advantageous position as they were aware, through my communication and efforts, that I was working for them and that they were valued clients rather than numbers on a page.

What I brought to the role:

Managing a thriving facility whilst navigating Covid lockdown's and restrictions, I improved the Gym's membership figures and Net Promoter Score by focusing my efforts on developing community engagement and an increased social media presence. I was responsible for staff, membership,maintenance and everyday admin. I was able to efficiently balance many responsibilities by fully immersing myself in the role and making sure I was across every aspect of day to day operations. This way, I was confident any initiatives I introduced were done so with an appreciation for the unique member base, area and position the gym was in.