James Rabalolo
Suva,NSW
Summary
Results-driven sales and call centre operations professional with extensive experience in customer service and data collection. Proven ability to enhance client research through critical evaluation techniques, contributing significantly to both healthcare and retail sectors. Expertise in customer interaction, assessment development, and inventory management supports strong team dynamics and operational efficiency.
Overview
10
10
years of professional experience
Work History
Care Assessment Officer - Aged Care Decisions
CDM Direct Australia (Fiji)
Suva
10.2024 - Current
- Provided recommendations on personalized care packages to clients.
Senior Contact Centre Agent
TKW Collective (Fiji) Pty Ltd
Suva
06.2022 - 10.2023
- Conducted data collection to aid client research efforts.
- Provided support to the supervising officer with daily activities for the team.
Sales Assistant
Rx All Pharmacy
Centrepoint, Suva
06.2019 - 06.2020
- Met with customers to offer assistance with selecting products, finding medications and completing purchases.
Dispensary Assistant
Superdrug Pharmacy
Nabua, Suva
06.2017 - 06.2019
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Performed dual roles by managing cashier/sales responsibilities efficiently and dispensary assistant duties.
Cook
Wishbone Family Restaurant
Suva
05.2015 - 06.2017
- Made meals in accordance with company standards and requirements.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Checked completed orders for correct quantity and quality.
Education
Certificate in Call Centre Operations (Level 3) - Business, Hospitality And Tourism Studies
Fiji National University
Nasinu08-2023
Fiji Leaving Certificate -
Rotuma High School
Rotuma12-2011
Fiji Junior Certificate -
Laucala Bay Secondary School
Suva 12-2008
Skills
- Customer interactive skills
- Critical evaluation techniques
- Assessment development
Languages
Fijian I-taukei
Full Professional
Fijian Hindi
Professional
Rotuman
Full Professional
English
Full Professional
Timeline
Care Assessment Officer - Aged Care Decisions
CDM Direct Australia (Fiji)
10.2024 - Current
Senior Contact Centre Agent
TKW Collective (Fiji) Pty Ltd
06.2022 - 10.2023
Sales Assistant
Rx All Pharmacy
06.2019 - 06.2020
Dispensary Assistant
Superdrug Pharmacy
06.2017 - 06.2019
Cook
Wishbone Family Restaurant
05.2015 - 06.2017
Certificate in Call Centre Operations (Level 3) - Business, Hospitality And Tourism Studies
Fiji National University
Fiji Leaving Certificate -
Rotuma High School
Fiji Junior Certificate -
Laucala Bay Secondary School
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