James Swann
Pie Creek,QLD
Summary
Retail Professional experienced in inventory control and team coaching. Enhanced customer satisfaction and drove sales through effective visual merchandising and team supervision. Focused on creating positive shopping experiences that foster repeat business.
Overview
6
6
years of professional experience
Work History
Retail Assistant Manager
Early Settler Pty Ltd
Bundaberg, Qu
07.2024 - Current
- Supported daily showroom operations across Early Settler furniture and homewares store.
- Supervised team members to enhance customer service, increase sales, and ensure effective floor coverage.
- Managed stock replenishment, transfers, and inventory checks in store system.
- Handled customer enquiries, product advice, and order follow-up with care.
- Processed point-of-sale transactions, refunds, and end-of-day cash balancing.
- Assisted with roster planning, task allocation, and opening and closing routines.
- Monitored store presentation, housekeeping, and safety compliance throughout trading hours.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Cultivated loyal customer base through personalized service and product knowledge.
- Developed relationships with customers by providing knowledgeable advice about products.
- Resolved conflicts between employees or customers in a professional manner.
- Reconciled returns and exchanges quickly while following established procedures.
- Ensured compliance with local health and safety regulations in the store environment.
- Trained staff to have extensive product knowledge and upselling skills.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Investigated stock discrepancies through regular audits of backroom locations.
- Participated actively in the recruitment process for new hires at the store level.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance, delivering constructive feedback and coaching to support individual growth and improve team effectiveness.
Retail Assistant
Early Settler Pty Ltd
Bundaberg, Qu
12.2020 - 07.2024
- Supervised team members during customer service, sales, and floor coverage.
- Maintained visual merchandising standards across lounge, dining, bedroom, and decor displays.
- Managed stock replenishment, transfers, and inventory checks in store system.
- Supported daily showroom operations across Early Settler furniture and homewares store.
Education
Bundaberg State High
Bundaberg, QueenslandSkills
- Customer service
- POS systems
- Cash reconciliation
- Inventory control
- Stock management
- Roster planning
- Employee scheduling
- Team supervision
- Team coaching
- Visual display management
- Merchandise display
References
References available upon request.
Timeline
Retail Assistant Manager
Early Settler Pty Ltd
07.2024 - Current
Retail Assistant
Early Settler Pty Ltd
12.2020 - 07.2024
Bundaberg State High