James Troise
Greensborough,VIC
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
6
6
years of professional experience
Work History
Cashier
St Francis Xavier Uniform Shop
01.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Picker & Packer
Antons Mouldings
01.2020 - Current
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Marketing Coordinator
Antons Mouldings
01.2020 - Current
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Tracked and reported on marketing campaign responses.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
- Conducted market research to identify new opportunities and target markets.
Interior Designer Intern
The Uncommon Room
01.2021 - 06.2023
- Defined and developed spatial and functional requirements for old and new spaces and calculated projected costs for project activities.
- Prepared drawings, furniture contract packages and finish boards for upcoming and ongoing projects.
- Developed project design documents and presentations for clients to seek construction approval.
- Welcomed showroom guests and displayed available design samples to clients.
- Specified and selected furniture, fixtures and lighting conditions to achieve desired effects.
Sales Assistant
Platypus Shoes
12.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained and supervised new employees to use selling strategies and apply best practices.
Laborer
Accent Group Ltd
12.2021 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Advanced Diploma - Graphic Design
Swinburne University of Technology
Melbourne, VIC03.2024
Marcellin College
Bulleen, VIC11.2022
Skills
- Complex Problem-Solving
- Processing Payments
- Display Building
- Visual Merchandising
- Cash Handling
- Stock Management
- Sales Expertise
- Opening and Closing Procedures
References
Izzy Tipper - Sales Assistant at Platypus
Ph: 0447 168 622
Hannah Loney - Owner of The Uncommon Room
Ph: 0401 377 373
Debbie Black - Worked with at St Francis Xavier Uniform Shop
Ph: 0423 485 985
Joanne Vitiello - HR Manager - Antons Mouldings
Ph: 0417 634 639
Timeline
Sales Assistant
Platypus Shoes
12.2021 - Current
Laborer
Accent Group Ltd
12.2021 - Current
Interior Designer Intern
The Uncommon Room
01.2021 - 06.2023
Picker & Packer
Antons Mouldings
01.2020 - Current
Marketing Coordinator
Antons Mouldings
01.2020 - Current
Cashier
St Francis Xavier Uniform Shop
01.2018 - 03.2020
Advanced Diploma - Graphic Design
Swinburne University of Technology
Marcellin College
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