Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

James Xu

Summary

Knowledgeable with proven background in delivering exceptional customer service in the retail footwear industry. Successfully supported store operations through effective sales techniques and inventory management. Demonstrated strong interpersonal skills and reliability in dynamic retail settings.

Overview

8
8
years of professional experience

Work History

Casual Retail Sales Assistant

The Athlete's Foot
07.2023 - Current
  • Analysed and assessed customers gait and feet profiles to find an ideal fit tailored to them.
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Executed visual merchandising strategies to maximize product visibility and drive customer engagement.

City Beach Seasonal Casuals

City Beach
12.2018 - 01.2019
  • Pro-actively served customers, maintained store appearance and conducted store operating procedures.
  • Greeted customers and helped with product questions, selections and purchases.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Met customer needs through solution-oriented sales strategies.

Year 10 Work Experience in IT Department

Reserve Bank Of Australia
07.2017 - 08.2017
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.

Education

Bachelor of Exercise And Sport Science -

ACU
Strathfield
06-2025

High School Diploma -

Rose Bay Secondary College
12.2019

Skills

  • Self-motivated
  • Team player
  • Excellent customer service and enjoy helping people
  • Strong communication
  • Patience and compassion
  • Resilience

Interests

  • Cross Country & Athletics
  • Weightlifting
  • Travelling


Timeline

Casual Retail Sales Assistant

The Athlete's Foot
07.2023 - Current

City Beach Seasonal Casuals

City Beach
12.2018 - 01.2019

Year 10 Work Experience in IT Department

Reserve Bank Of Australia
07.2017 - 08.2017

Bachelor of Exercise And Sport Science -

ACU

High School Diploma -

Rose Bay Secondary College
James Xu