James Yoo
Trinity Park,QLD
Summary
Have been working with higher responsibilities. I always have the thought of leading by example. So that makes me always have to study and be enthusiastic. I am not only able to learn quickly and efficiently, but am able to make better results with colleagues.
Overview
11
11
years of professional experience
Work History
Regional Manager
Happytel Retail Group
10.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to store manager and area manager.
- Boosted regional sales by implementing strategies to targeted customers and discussing with managers
- Established and maintained operational standards for 5 locations.
Area Manager
Happytel Retail Group
05.2021 - 09.2023
- Responsibility for Store operations management - Stock order and organization, Sales Management by analyzing data, Performance Review for each staff member, Store employee training for basic and details depending the monthly Promotion, Stock management and Ordering
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Store Manager
Happytel Retail Group
02.2017 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Overseas Sales and Marketing Assistant Manager
Unison
02.2014 - 12.2016
- Strengthened client relationships through regular communication and prompt resolution of issues.
- Expanded market presence by identifying and establishing partnerships with key international distributors.
Education
Bachelor of Economics and Chinese - Economics
Catholic University
South Korea01.2015
Skills
- Operations
- Staff Training and Development
- Staff Management
- Goals and performance
- Performance Management
License
Australia Driver Licence
Timeline
Regional Manager
Happytel Retail Group
10.2023 - Current
Area Manager
Happytel Retail Group
05.2021 - 09.2023
Store Manager
Happytel Retail Group
02.2017 - 04.2021
Overseas Sales and Marketing Assistant Manager
Unison
02.2014 - 12.2016
Bachelor of Economics and Chinese - Economics
Catholic University
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