Zachary Traeger
Albion Park
Summary
I am a highly energetic and enthusiastic person, who enjoys the hospitality industry. I have found over the recent years that this is the industry I thrive in. I am keen to expand my skill set and enjoy all opportunities to learn from others in the industry. I have also, been fortunate enough to train others in the industry and enjoy that aspect of that role.
I am looking for new opportunities to grow within the industry and welcome any discussions to further my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
The Lodge Spa Resort
03.2024 - Current
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Processed customer payments and balanced cash drawers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Bar Duties as required
- Worked with Management in creating new cocktails for special events
Customer Service Representative
Timezone
04.2022 - 04.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly games and bowling areas by mopping floors, removal of rubbish and wiping down surfaces.
- Monitored cash drawers in cash draws and maintained adequate cash/token supply for games.
Front of House Employee
Sebal Hotel
04.2022 - 03.2024
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
Factory Hand
Goodman Fielder Consumer Foods
02.2013 - 08.2021
- Carefully packaged finished products and prepared for shipment.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality control standards and established tolerances.
- Unloaded and loaded items from conveyors, machines, and trucks.
- Used equipment properly to avoid workplace hazards or injuries.
- Packaged finished goods for shipment and loaded onto waiting trucks.
- Used different machines and tools based on individual job requirements.
Education
Diploma - Youth Work
TAFE NSW
Shellharbour, NSW10-2015
Higher School Certificat -
St Josephs Catholic High School
Albion Park, NSW11-2012
Skills
- Cultural awareness
- Handling complaints
- Order taking
- Table setting
- Personal hygiene
- Seating arrangements
- Greeting guests
- Allergy awareness
- Reservation management
- Professional appearance
- Language skills
- Special diets
- Open-close procedures
- Point of sale systems
- Guest relations
- Complaint handling
- Payment processing
- Money handling
Certification
- RSA/RCG
- Working with Children (NSW)
- Drivers Licence (C)
Timeline
Front of House Staff Member
The Lodge Spa Resort
03.2024 - Current
Customer Service Representative
Timezone
04.2022 - 04.2024
Front of House Employee
Sebal Hotel
04.2022 - 03.2024
Factory Hand
Goodman Fielder Consumer Foods
02.2013 - 08.2021
- RSA/RCG
- Working with Children (NSW)
- Drivers Licence (C)
Diploma - Youth Work
TAFE NSW
Higher School Certificat -
St Josephs Catholic High School
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