Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Jamie Ahipene

Alkimos,WA

Summary

Proficient barista with a strong background in fast-paced coffee environments, ensuring customer satisfaction whilst excelling in coffee preparation and customer service. Proven ability to manage inventory effectively while ensuring compliance with health standards. Recognised for enhancing customer satisfaction through personalised recommendations and efficient order processing, contributing to a vibrant café atmosphere.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista/All Rounder

Kwik Koffee
Banksia Grove, WA
05.2024 - 06.2024
  • Monitored inventory levels of supplies and restocked when necessary.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained clean and organised workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Barista

Boronia Pre-Release
Bentley, WA
02.2023 - 02.2024
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Prepared and served hot or cold beverages.
  • Washed and cleaned espresso machine, to remove mineral and hard water deposits.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Implemented feedback from customers to improve service quality.
  • Restocked self-service area with sugars, sweeteners and stirring spoons.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.

Waitress

Kings BBQ Chinese and Malaysian
Wanneroo, WA
03.2019 - 12.2019
  • Greeted customers and provided menus.
  • OrganiSed take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean workstation by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Bussed tables as needed during peak hours.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Filled condiments and napkin containers during slack periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

Diploma of Community Services

South Metropolitan TAFE
Perth, WA
12-2023

Skills

  • Coffee preparation
  • Inventory management
  • Customer service
  • Cash handling
  • Health compliance
  • Team collaboration
  • Menu knowledge
  • Time management
  • Effective communication
  • Order processing
  • Workplace cleanliness
  • Attention to detail
  • Dining customer service
  • Strong multitasking
  • Dietary restriction support
  • Order management
  • Point of sale (POS) system operations
  • Basic math
  • Table turnover
  • Compliance standards

Affiliations

  • Gym enthusiast with classes in boxing and leg training
  • Rock Climbing
  • Loves to fine dine and try new restaurants and food
  • Camping

Accomplishments

  • My art design was chosen in 2024 as The Equal Opportunity Commissions Calendar design for the year
  • I was featured on ABC news/ radio and 9 News for my struggles and success for housing as a single mother

Certification

  • Responsible Service of Alcohol Certificate
  • Prepare and Serve Espresso Coffee Certification
  • Basic Food Safety and Handling Training

References

References available upon request.

Timeline

Barista/All Rounder

Kwik Koffee
05.2024 - 06.2024

Barista

Boronia Pre-Release
02.2023 - 02.2024

Waitress

Kings BBQ Chinese and Malaysian
03.2019 - 12.2019

Diploma of Community Services

South Metropolitan TAFE

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Jamie Ahipene