Jamie Crawford
Summary
Regional Manager with a decade of experience across different roles, brands and states for Coles Group (Australia's 2nd largest employer). Specializing in operations of large teams (200+) as well as in data, business analytics, compliance and occupational health & safety. Proficient with Excel Macros, salesforce reporting systems, SAP expense and payroll systems, PwC/safetyculture auditing and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Manager
Coles Liquor
05.2023 - Current
- Oversaw operations for large retail team with 32 direct reports across 28 locations in the ACT, South Coast, Goulburn, Riverina and Regional NSW, total headcount 200+ with AWS >$2mil per week.
- Duties include: operations management, team engagement, recruitment and onboarding, performance management, safety and injury management, customer/sales/cost/loss/wage/stock management, licensing, payroll, compliance and auditing.
- Saw Area Engagement Score - Lift from 46% (05/23) - 78% (05/24)
Business Analyst
Coles Liquor
06.2021 - 06.2023
- Supported with projects, analysis of data and implementation of business strategies for Coles Liquor NSW operations team (200+ liquor stores across multiple brands and formats, 1700+ headcount, AWS >$15mil per week).
- Built, implemented and maintained sales and KPI trackers, monitored payroll systems and compliance utilising SAP, Kronos.
- Built automated audit compliance monitoring and store summary reporting in line with PwC recommendations.
- Temporarily held NSW State Safety BP role for 3 months in caretaking capacity.
- Engaged with customers, key stakeholders, implemented meetings, agendas and presentations as well as identified various business opportunities and implemented successful state wide action plans to address performance.
Area Manager
Coles Liquor
02.2019 - 07.2021
- Oversaw operations for a large retail team with between 20 - 26 direct reports across 20-24 locations in Northern Beaches/North Shore and Sydney CBD. 150+ total headcount. AWS between $1-$2mil per week.
- Managed team through COVID-19 pandemic, panic buying, increased compliance and risk.
- Oversaw over 20 full store renewal projects as part of the "B&W program" all with budgets over $500k.
Store Manager
Coles Liquor
04.2016 - 05.2019
- Oversaw daily operations of large-format store. AWS $100k-$400k pw with 10-20 direct reports.
- Coles Liquor Store Manager of the year 2019.
- Duties include: payroll (SAP, Kronos), recruitment, sales, margins, account management, performance management, team engagement, occupational H&S, customer metric management (NPS, loyalty), audit and compliance, community engagement.
Assistant Store Manager
Coles Liquor
06.2015 - 04.2016
Crew Trainer
McDonald's
06.2012 - 05.2015
Education
Diploma, Leadership and Management -
Opportune Professional Development
Sydney, NSW07.2022
Diploma, Work Health and Safety -
Techskill Academy
Toowong, QLD06.2021
Bachelor of Arts - Political, Economic, Art And Social Sciences
University of Sydney
Sydney, NSW05-2019
Skills
- Operations Management
- Staff Management
- Team Development
- Data Analysis
- Sales Development
- Microsoft Excel
Certification
- Coles Liquor Store Manager of the Year 2019
- Coles Retail Leader Program 1 and 2
- NSW Licensee Training
- RSA NSW and ACT
- FFA Referee Training
- Clean Up Australia Lead (NSW)
- LinkedIn Excel Skills Assessment - 100%
- 2014 ATAR 90.45
Timeline
Regional Manager
Coles Liquor
05.2023 - Current
Business Analyst
Coles Liquor
06.2021 - 06.2023
Area Manager
Coles Liquor
02.2019 - 07.2021
Store Manager
Coles Liquor
04.2016 - 05.2019
Assistant Store Manager
Coles Liquor
06.2015 - 04.2016
Crew Trainer
McDonald's
06.2012 - 05.2015
Diploma, Leadership and Management -
Opportune Professional Development
Diploma, Work Health and Safety -
Techskill Academy
Bachelor of Arts - Political, Economic, Art And Social Sciences
University of Sydney
Similar Profiles
Nathan HicksNathan Hicks
Renewal Site Manager (Secondment) at Coles LiquorRenewal Site Manager (Secondment) at Coles Liquor
Lisa HartnettLisa Hartnett
Area Manager of Operations at Coles LiquorArea Manager of Operations at Coles Liquor
Subarna ParajuliSubarna Parajuli
Sales Assistant at Coles LiquorSales Assistant at Coles Liquor