Jamie Crouch
Geelong,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent stakeholder relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. A reflective history of meeting key areas of success within a challenging environment. Highly committed and hardworking mentality to drive and maintain quality of services and training products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Manager of Education H.M. Prison Barwon
Box Hill Institute
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work. Serve
- Maintained professional, organized, and safe environment for employees and patrons. Unite
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Build
- Maximized performance by monitoring daily activities and mentoring team members. Guide
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals. Lead
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. Guide
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities. Serve
- Achieved departmental goals by developing and executing strategic plans and performance metrics. Lead
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members. Build
- Evaluated employee performance and conveyed constructive feedback to improve skills. Lead
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Serve
Trainer and Assessor H.M.Prison Barwon
The Gordon Institute
09.2012 - 12.2015
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Facilitated LLN Assessments and completed relevant reporting mechanisms
- Performed Site Administrative Tasks to support Student Management Advice and Scheduling.
Education
Certificate IV TAE40116 - Training And Assessment
Box Hill Institute of TAFE
Melbourne, VIC2023
Certificate III In Cleaning Operations - Cleaning Operations
OZSkills
Melbourne, VIC2013
Certificate IV Hospitality (Commercial Cookery) - Commercial Cookery
AVTES
Melbourne, VIC2011
Skills
- Staff, Operations & Project Management
- Staff Training and Development
- Strategic Planning & Performance Management
- Staff Empowerment
- Contract Management
- Teamwork and Collaboration
- Problem Resolution
- Training and Development
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Performance Tracking and Evaluation
- Administration and Reporting
Timeline
Manager of Education H.M. Prison Barwon
Box Hill Institute
01.2016 - Current
Trainer and Assessor H.M.Prison Barwon
The Gordon Institute
09.2012 - 12.2015
Certificate IV TAE40116 - Training And Assessment
Box Hill Institute of TAFE
Certificate III In Cleaning Operations - Cleaning Operations
OZSkills
Certificate IV Hospitality (Commercial Cookery) - Commercial Cookery
AVTES
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