Jamie-Lee Hope
Bendigo,VIC
Summary
Proven track record in enhancing cleanliness and efficiency, notably at Easy Clean & Co, by employing advanced cleaning and sanitizing techniques. Excelled in customer service at McDonald's Victoria, resolving complaints with empathy, boosting loyalty. Demonstrated exceptional problem-solving and critical thinking, ensuring high-quality standards in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cleaner
Easy Clean & Co
Castlemaine, VIC
05.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Representative
McDonald's Victoria
Kangaroo Flat, VIC
02.2017 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Disability Bus Chaperone
Floods Bus Services
Bendigo, VIC
01.2017 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Dairy Farm Hand
TooHill Dairy Farm
Nanneella, VIC
03.2020 - 11.2020
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Education
Certificate II - Hair & Beauty
Bendigo Regional Institute of TAFE
Bendigo, VIC10.2016
No Degree -
Crusoe College
Kangaroo Flat, VIC12.2015
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Friendly, Positive Attitude
Hobbies
I have a love for nature and being outdoors, fishing and camping are my dream getaways with family and friends.
I love spending time with my two kids and doing all there activities.
Timeline
Cleaner
Easy Clean & Co
05.2024 - Current
Dairy Farm Hand
TooHill Dairy Farm
03.2020 - 11.2020
Customer Service Representative
McDonald's Victoria
02.2017 - 03.2021
Disability Bus Chaperone
Floods Bus Services
01.2017 - 12.2020
Certificate II - Hair & Beauty
Bendigo Regional Institute of TAFE
No Degree -
Crusoe College