Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Angelique Mastra

Taylors Hill,VIC

Summary

Hi, my name is Angelique and I am currently 21 years old, I have been working for about 5 years now and currently looking for somewhere where I am able to apply my skills and work ethic. I have been a crew trainer at Mcdonald's, Assistant manager at Lovisa and Assistand Manager at Glassons, I am very confident with Customer Service as well as working with a team and being able to manage a team effectively.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Glassons Highpoint
Vic, Melb
01.2023 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Lovisa

Assisstant Manager
Werribee Plaza
10.2021 - 11.2022
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Played a management role so organizing rosters and how our days would run with team members
  • had opportunities to do morning calls with other stores around the region - played a regional role
  • Kept up with routines and organized many different things efficiently and effectively
  • Dealt with money, registers and banking
  • Trained new team as well as training during the christmas period
  • Controlled how the store runs day by day

Mcdonalds

Crew Trainer
10.2019 - 10.2021
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Adhered to many customers and been involved with major customer service
  • Served customers and followed outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in team-building activities to enhance working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Trained many younger crew the ins and outs of the business

Education

High School Diploma -

Taylors Lakes Secondary College
Melbourne, VIC
10.2021

Skills

  • Teamwork
  • Leadership
  • Good listening skills
  • Communication skills
  • Problem solving skills
  • Flexibility
  • Compassion
  • Computer skills
  • IT skills

Additional Information

Louise Iliadis - Regional for glassons highpoint

0450977803

Timeline

Assistant Manager

Glassons Highpoint
01.2023 - Current

Lovisa

Assisstant Manager
10.2021 - 11.2022

Mcdonalds

Crew Trainer
10.2019 - 10.2021

High School Diploma -

Taylors Lakes Secondary College
Angelique Mastra