Angelique Mastra
Taylors Hill,VIC
Summary
Hi, my name is Angelique and I am currently 21 years old, I have been working for about 5 years now and currently looking for somewhere where I am able to apply my skills and work ethic. I have been a crew trainer at Mcdonald's, Assistant manager at Lovisa and Assistand Manager at Glassons, I am very confident with Customer Service as well as working with a team and being able to manage a team effectively.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Glassons Highpoint
Vic, Melb
01.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Lovisa
Assisstant Manager
Werribee Plaza
10.2021 - 11.2022
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Played a management role so organizing rosters and how our days would run with team members
- had opportunities to do morning calls with other stores around the region - played a regional role
- Kept up with routines and organized many different things efficiently and effectively
- Dealt with money, registers and banking
- Trained new team as well as training during the christmas period
- Controlled how the store runs day by day
Mcdonalds
Crew Trainer
10.2019 - 10.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Adhered to many customers and been involved with major customer service
- Served customers and followed outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained many younger crew the ins and outs of the business
Education
High School Diploma -
Taylors Lakes Secondary College
Melbourne, VIC10.2021
Skills
- Teamwork
- Leadership
- Good listening skills
- Communication skills
- Problem solving skills
- Flexibility
- Compassion
- Computer skills
- IT skills
Additional Information
Louise Iliadis - Regional for glassons highpoint
0450977803
Timeline
Assistant Manager
Glassons Highpoint
01.2023 - Current
Lovisa
Assisstant Manager
10.2021 - 11.2022
Mcdonalds
Crew Trainer
10.2019 - 10.2021
High School Diploma -
Taylors Lakes Secondary College