JAMIE MCKINLEY
ELANORA,AUSTRALIA
Summary
Nightfill team leader with 4+ years of hands-on experience leading overnight retail stocking operations, ensuring consistent product availability and efficient floor replenishment. Skilled in team management, customer service and emergency response, with a track record of mentoring staff, improving shift efficiency and reducing safety incidents through proactive training. Seeks to apply strong communication and leadership skills to streamline operations and support a safe, customer-focused store environment.
Overview
4
4
years of professional experience
Work History
Duty Manager
Coles
Palm beach / Tweed Mall
11.2021 - Current
- Supervised daily operations to ensure compliance with safety standards.
- Coordinated staff schedules to optimize workflow and coverage.
- Trained new employees on company policies and operational procedures.
- Receiving load
- Pallet jack handling
- Closing stores
- Mark down process
- Responded promptly to any emergency situations that arose during shifts.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
NIGHTFILL LEADER
Coles
Palm beach, Australia
11.2021 - 01.2025
- Led a team to efficiently restock shelves overnight, ensuring product availability and enhancing customer satisfaction during peak hours.
- Fostered a positive team environment, mentoring staff to enhance their skills and boost overall team productivity.
- Cultivated a supportive atmosphere, encouraging open communication among team members to foster collaboration and enhance workflow efficiency.
- Promoted teamwork and open communication, cultivating a positive workplace culture that motivated staff to excel in their roles.
- Palm beach Tweed Mall
- Trained new employees on company policies and operational procedures.
- Handled employee problems in absence of general manager.
- Took care of customer problem escalated by other staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated tasks appropriately amongst team members according to individual skillsets.
SENIOR LIFEGUARD
Blacktown city council
Riverstone, Australia
- Promoted a safe environment by consistently monitoring pool activities, ensuring immediate response to emergencies and enhancing overall safety.
- Implemented training programs for new lifeguards, leading to improved response times and heightened team efficiency during peak hours.
- Evaluated incident reports to identify trends, enabling the development of proactive strategies that significantly reduced safety incidents.
- Mentored junior lifeguards, fostering a collaborative team environment that enhanced morale and improved overall performance.
Skills
- Team Management
- Customer Service
- Emergency Response
- Training Program Implementation
- Incident Report Evaluation
- Mentoring
- Collaboration
- Workflow Efficiency
- Workplace Culture Promotion
- Team leadership
Accomplishments
- Promoted a safe environment by consistently monitoring pool activities, ensuring immediate response to emergencies and enhancing overall safety.
- Implemented training programs for new lifeguards, leading to improved response times and heightened team efficiency during peak hours.
- Evaluated incident reports to identify trends, enabling the development of proactive strategies that significantly reduced safety incidents.
- Mentored junior lifeguards, fostering a collaborative team environment that enhanced morale and improved overall performance.
- Led a team to efficiently restock shelves overnight, ensuring product availability and enhancing customer satisfaction during peak hours.
- Fostered a positive team environment, mentoring staff to enhance their skills and boost overall team productivity.
- Cultivated a supportive atmosphere, encouraging open communication among team members to foster collaboration and enhance workflow efficiency.
- Promoted teamwork and open communication, cultivating a positive workplace culture that motivated staff to excel in their roles.
Timeline
Duty Manager
Coles
11.2021 - Current
NIGHTFILL LEADER
Coles
11.2021 - 01.2025
SENIOR LIFEGUARD
Blacktown city council