Jamie Ray
Scarborough,QLD
Summary
Seasoned National Operations Manager with broad experience in overseeing daily operations, designing strategic plans and managing teams. Known for improving operational efficiency, streamlining processes and fostering team collaboration. Strengths include problem-solving skills, leadership abilities and commitment to achieving company goals. Previous roles consistently resulted in improved productivity and reduced costs.
Overview
9
9
years of professional experience
Work History
National Operations Manager
Knauf
Brisbane , Qld
12.2022 - Current
- Oversaw operations of contracting business generating 115 million in annual revenue.
- Mediated departmental conflicts related to national operations.
- Liaised with external vendors to support national operations.
- Evaluated location-specific reports to measure alignment with leadership objectives.
- Spearheaded national initiatives for daily business process standardization, ensuring regional effectiveness.
- Designed strategic training initiatives to uphold effective risk management across teams.
- Oversaw budget allocation for nationwide initiatives.
- Monitored adherence to federal, state, and local regulations.
- Provided technical assistance to regional teams facing operational issues.
- Implemented and updated regional operations procedures.
- Orchestrated cross-location gatherings of departmental leaders for issue resolution.
- Oversaw ERP system updates and transitions, providing precise feedback and guidance.
- Managed contracts and builder rebate schedules to maintain profitability.
- Led high-performing teams with direct management of up to 20 staff members and oversight of 60 personnel across the organization.
- Over 8 years of experience in negotiating successfully with sub-contractors, customers, and internal staff to meet business targets within the budget.
- Fostered ongoing business through effective relationship management with key residential builders.
- Gained extensive experience developing business cases supporting business growth.
- Skilled in reforming operations to ensure long-term viability.
- Spearheaded implementation of advanced business processes to maintain technological advancement.
QLD Contracting Manager - Supply and Install
Knauf
Brisbane , Qld
02.2020 - 12.2022
- Assessed contractor suitability through detailed research ahead of agreements.
- Resolved disputes among contractors regarding payment issues or other contractual matters.
- Secured cost-effective supplier agreements consistent with budget limitations.
- Managed a team of 6 staff to successfully subcontract 1800-2000 houses pending market conditions.
- Negotiated new builder contracts ensuring yearly budget targets were met.
- Managed and coordinated with sub-contractors to ensure business profitability through fluctuating market conditions.
- Ensured compliance with certification and safety auditing platforms to align with WHS standards.
- Expanded SEQ contracting business revenue from $15M to $20M annually while preserving profit margins.
Plasterboard Estimator
USG Boral
Brisbane , Qld
10.2015 - 02.2020
- Assists in developing scopes of work for bid packages.
- Prepares conceptual estimates based upon information received through spec documents and construction plans.
- Collaborates with project coordinators, contractors and subcontractors on estimates.
- Comprehended and utilized estimates according to Australian Standards.
- Constructed rate schedules for builders across tiers 1, 2, and 3 in Queensland.
- Implemented advanced estimation software aligned with specific requirements to enhance operational efficiency.
- Conducted frequent site inspections to ensure installation compliance.
Education
Clontarf Beach State High School
Clontarf 10-2006
Skills
- Employee engagement
- Recruitment and selection
- Standard operating procedures
- Demand planning
- Cost reduction
- Cross-functional coordination
- Stakeholder management
- MS office suite
- Forecasting
- Operational excellence
- Performance appraisal
- Key performance indicators
- Budgets
- Outstanding communication skills
- Operational efficiency
- Excellent interpersonal skills
- Strategic planning
- Staffing oversight
- Operational controls development
Timeline
National Operations Manager
Knauf
12.2022 - Current
QLD Contracting Manager - Supply and Install
Knauf
02.2020 - 12.2022
Plasterboard Estimator
USG Boral
10.2015 - 02.2020
Clontarf Beach State High School