Jamie Sims
Brisbane
Summary
Accomplished Technical Support Officer and Electrician with a proven track record at Global Facilities Maintenance, adept in remote support and enhancing team dynamics through effective training and mentoring. Skilled in developing user-friendly technical documentation and managing complex electrical projects, demonstrating exceptional time management and reliability. Achieved significant productivity improvements by mentoring and streamlining processes.
Trusted for consistent performance and flexibility in meeting evolving demands.
Overview
7
7
years of professional experience
Work History
Technical Support Officer
Global Facilities Maintenance
06.2019 - Current
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Established strong relationships with key stakeholders within the organization through clear communication and reliable assistance.
- Researched and identified solutions to technical problems.
- Assisted in the development of customized applications tailored to meet specific business requirements.
- Mentored junior team members, fostering professional growth and improving team dynamics.
- Delivered remote support services to Technicians across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Developed and implemented preventive maintenance procedures.
Electrician
Vision Electrical and Communications
05.2018 - 06.2019
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
Education
CERT 3 Electrotechnology - Electrical, Electronics And Communications.
Queensland TAFE
Brisbane, QLD11-2014
Skills
- Remote support
- Product knowledge
- Training and mentoring
- Product troubleshooting
- Escalation handling
- Verbal and written communication
- Microsoft outlook
- Account management
- Time management
- Reliability
Timeline
Technical Support Officer
Global Facilities Maintenance
06.2019 - Current
Electrician
Vision Electrical and Communications
05.2018 - 06.2019
CERT 3 Electrotechnology - Electrical, Electronics And Communications.
Queensland TAFE
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