Jamie Sousanis
Alexandria,Australia
Summary
Dynamic, customer-focused professional with over 6 years of experience in high-volume retail and customer-facing environments. Proven ability to adhere to strict company protocols while effectively problem-solving and delivering exceptional service to a diverse clientele. Skilled in time management, attention to detail, and clear communication, particularly in fast-paced situations. Eager to leverage strong sense of responsibility and commitment to safety and security in a train driver role.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Snooze
Alexandria
07.2024 - Current
- Maintained a high level of security for company assets and customer information while processing transactions.
- Interacted with a high volume of diverse customers daily, ensuring a respectful and professional experience.
- Used a consultative approach to understand customer needs, providing information and guidance on product selection.
- Consistently met and exceeded operational standards and performance metrics.
New Car Sales Consultant
Carconnect
Silverwater
01.2024 - 07.2024
- Managed end-to-end client engagement, including accurate record-keeping, documentation, and contract preparation.
- Incorporated extensive product knowledge to educate customers on vehicle features and operational procedures.
- Maintained and updated a database of customer accounts, ensuring data integrity and security.
- De-escalated and resolved customer inquiries and issues calmly and professionally.
Sales Manager
James Lane
Alexandria
07.2023 - 01.2024
- Developed and implemented procedures to ensure consistent adherence to company policies and standards.
- Resolved customer complaints in a calm and professional manner, prioritising a positive outcome.
- Supervised and coached employees on operational protocols, optimising team performance and ensuring compliance.
- Maintained and submitted accurate monthly reports to management on team performance and compliance.
Sales Manager
Sleeping Giant
Prospect
08.2022 - 07.2023
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with key contacts and clients to drive long-term business development.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Tracked monthly sales to generate reports for business development planning.
Sales Consultant
Plush Think Sofa's
Prospect
01.2018 - 08.2022
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Listened to customers to understand needs and refer to optimal services.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Bachelor of Science - Health and Fitness
Western Sydney University
Skills
- Attention to detail
- Adherence to Protocol
- Problem-solving
- Adaptability
- Time Management
- Conflict Resolution
- Customer Service
- Critical Thinking
- Team Collaboration
Timeline
Sales Consultant
Snooze
07.2024 - Current
New Car Sales Consultant
Carconnect
01.2024 - 07.2024
Sales Manager
James Lane
07.2023 - 01.2024
Sales Manager
Sleeping Giant
08.2022 - 07.2023
Sales Consultant
Plush Think Sofa's
01.2018 - 08.2022
Bachelor of Science - Health and Fitness
Western Sydney University