Jamie Lee Kingston
St Helens,TAS
Summary
13+ years experience in administration and operational support.
Effective consultant whom communicates well with people of all ages and backgrounds.
Excellent eye for detail.
Experienced and enthusiastic consultant with track record of success across a wide range of industries. Possesses exceptional interpersonal, problem-solving skills to provide advice and expertise to clientele.
Overview
9
9
years of professional experience
Work History
Travel & Pet Insurance Phone Channel Consultant
Medibank Private
05.2021 - Current
- Inbound phone consultations, Quotations, Email quotations re: both products, Provide relevant information contained in the PDS & FSG re: both products, Outbound calls, Chatbot enquiries, Email correspondence, Call transfers, Process payments electronically, Detail interactions on customer profiles
Support Worker
Storms Disability Services
01.2019 - 01.2021
- Complete client case notes, Support clients during appointments, Support clients in the community, Support clients during social outings, Assist clients with homecare and personal hygiene, Assist clients to develop life skills, Basic admin duties, Correspond with case workers/ case managers
Administration and Reception
Scamander Beach Resort
11.2020 - 12.2021
- Customer Service to patrons of the hotel and patrons of the restaurant, Accommodation reservations on RMS system, Email correspondence with clients and event management, Handling of invoices, Stock orders, Admin duties, Dealing with maintenance issues, When short staffed; assisted in the Bottle shop, Kitchen, Bar and Housekeeping, Liaised with all staff members (house keeping, restaurant, kitchen and general management) regarding large bookings/ functions including pricing, budgeting and schedules
Bar Manager and Restaurant Supervisor
Parkside Bar and Kitchen
01.2018 - 01.2019
- Customer service to patrons of the venue and members of the holiday park, Place stock orders including unpacking and organizing stock, Conducting regular stock takes, Admin duties, Staff scheduling, Provide staff training in the bar and restaurant to new employees, Planned for large events (eg: weddings and large social gatherings)
Bar and Restaurant Supervisor, Senior Gaming Attendant and Entertainment Manager
Bayside Inn
01.2015 - 01.2018
- Provide staff training, Provide customer service to patrons of the venue, Organize monthly entertainment for the venue, Planned for large events (eg: weddings and large social gatherings), Place stock orders including unpacking and organizing stock, Conducting regular stock takes, Assist with shift changes and rostering, All duties regarding gaming machines, All duties regarding Keno machines, All duties regarding Tote (TAB), Admin duties, Handling large amounts of cash (for opening and closing of gaming $20k+), Dealing with the removal of disruptive patrons, Completing incident reports, Communicate with local police offers on a regular basis, Provide after-hours hotel reception
Business owner
Bay Beauty Brows
08.2020 - Current
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced business reputation by consistently delivering exceptional service quality to customers.
Ambulance Officer
Ambulance Tasmania (AT)
01.2018 - Current
Non Operational Support
State Emergency Service (SES)
03.2021 - Current
Education
High School Diploma -
Rosny College
Certificate II - Beauty
Australian Beauty School
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Confidentiality
- Integrity and Honesty
- Issue Resolution
- Customer Relationship Management
- Goal Setting
- Client Engagement
- Work Planning and Prioritization
- Client rapport
- Reporting capabilities
- Assessments
References
- Bonnie Isiah, 0405 264 679, Storms Disability Services, Employment reference
- Karen Brooks-Busby, 0419 550 872, Character reference
Timeline
Travel & Pet Insurance Phone Channel Consultant
Medibank Private
05.2021 - Current
Non Operational Support
State Emergency Service (SES)
03.2021 - Current
Administration and Reception
Scamander Beach Resort
11.2020 - 12.2021
Business owner
Bay Beauty Brows
08.2020 - Current
Support Worker
Storms Disability Services
01.2019 - 01.2021
Bar Manager and Restaurant Supervisor
Parkside Bar and Kitchen
01.2018 - 01.2019
Ambulance Officer
Ambulance Tasmania (AT)
01.2018 - Current
Bar and Restaurant Supervisor, Senior Gaming Attendant and Entertainment Manager
Bayside Inn
01.2015 - 01.2018
High School Diploma -
Rosny College
Certificate II - Beauty
Australian Beauty School
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