Jamira Duong
Melbourne
Summary
Developed adaptability and customer service skills in fast-paced retail environments, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into a new field, bringing a strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
David Jones
10.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems and handled cash management.
- Maintained merchandise displays to ensure optimal presentation and organisation.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Function Waitress
Reggio Calabria Club/Fior
10.2022 - 09.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Trained new team members on menu items, service standards, and operational procedures.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Receptionist
Back at Ease Chiropractor
05.2023 - 09.2023
- Managed patient scheduling and appointment confirmations to optimise office flow.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained organised patient records using electronic health record systems.
- Processed insurance claims and verified patient eligibility for services rendered.
Education
Maribyrnong College
Maribyrnong, VIC12-2026
Principles Award 2023
Skills
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Reliability and punctuality
- Money handling
- Store maintenance
Timeline
Retail Sales Associate
David Jones
10.2024 - Current
Receptionist
Back at Ease Chiropractor
05.2023 - 09.2023
Function Waitress
Reggio Calabria Club/Fior
10.2022 - 09.2025
Maribyrnong College
Principles Award 2023