JAMIUL MAHMUD
Muirhead,NT
Summary
I am fast learner and hard-working person. I am reliable and punctual also always excited to learn new things. Moreover, Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Console Operator
OTR Fannie Bay
Fannie Bay, NT
08.2023 - 05.2024
- Taking order from Customer using point-of-service (POS) computer system
- Providing customer assistance and answering customer queries
- Updating and maintaining records of customer interactions
- Maintained safety standards and provided exceptional customer service
Sales Assistant
Rivers
Coolalinga, NT
10.2023 - 01.2024
- Providing primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cash handling
- Stock Management
Education
Bachelor of Information Technology -
Charles Darwin University
Darwin, NTHigher secondary certificate -
Dhaka City College
2023
Skills
- Communication
- Active listening
- Ability to Use Positive Language
- Taking Responsibility
- Problem-solving
- Dedication
- Time management
- Patience
- Retail sales
- Cash Handling
- Stock replenishment
- Cleaning
- Microsoft Office
- Java
References
Saad Abdullah, Assistant Manager, Rivers Coolalinga. Phone number : 0480 510 733
Preety, Assistant Store Manager, OTR Fannie Bay. Phone number : 0426 869 285
Certification
NT Responsible Service of Alcohol (RSA)
Food Handling Certificate
NT Ochre Card
Timeline
Sales Assistant
Rivers
10.2023 - 01.2024
Console Operator
OTR Fannie Bay
08.2023 - 05.2024
Bachelor of Information Technology -
Charles Darwin University
Higher secondary certificate -
Dhaka City College