JAMIUL MAHMUD
Muirhead,NT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
1
1
Certification
Work History
Console Operator
OTR Fannie Bay
- Taking order from Customer using point-of-service (POS) computer system
- Providing customer assistance and answering customer queries
- Updating and maintaining records of customer interactions
- Maintained safety standards and provided exceptional customer service
- Stock Management and Replenishment
Sales Assistant
Rivers
- Providing primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cash handling
- Maintain the cleanliness of the shop and stock replenishment
Education
Bachelor of information technology -
Charles Darwin University
05.2024
Higher secondary certificate -
Dhaka City College
02.2023
Skills
- Microsoft word
- Microsoft Office
- Java
- POS
References
- Saad Abdullah, Assistant Manager, Rivers Coolalinga, 0480510733
- Hemanta, Console Operator, OTR Fannie Bay, 0431253219
Certification
NT Responsible Service of Alcohol (RSA)
NT Ochre Card
Timeline
Console Operator
OTR Fannie Bay
Sales Assistant
Rivers
Bachelor of information technology -
Charles Darwin University
Higher secondary certificate -
Dhaka City College