Jamone Maynard
Summary
To work in a career that serves the Aboriginal Community by providing cultural safe access to services, advocacy, support, and that addresses the injustices and inequalities that impact Aboriginal people.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Aboriginal Engagement Officer
Depart Of Energy, Environment And Climate Action
10.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Provide advice to the Director Industry Development and Technology, Senior Leadership team and key stakeholders
- Initiate, build and maintain effective internal and external networks to build support for program objectives and enable collaboration across Solar Victoria, DEECA, with Traditional Owner groups, Aboriginal peak bodies, other government agencies, and community groups.
- Prepare, manage and maintain project/program plans and seek technical input as needed to support effective delivery of the work program within government frameworks.
Aboriginal Cultural Support and Awareness Advisor
Department of Families, Fairness and Housing
03.2022 - 08.2023
- Aboriginal Practice Lead for Child Protection
- Provided cultural oversight to practice and decision making
- Oversee the Cultural Support Plan portfolio
- Including developing data reports
- Develop Child Protection Workforce skills to respectfully work alongside Aboriginal children, young people, and families
- Provide social and emotional well-being support to Aboriginal and Torres Strait Islander staff
- Strengthen relationships and build trust with local Aboriginal Community.
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between department and Aboriginal community to help business function smoothly.
Senior Family Violence Practitioner
Ngwala Willumbong
11.2021 - 02.2022
- Provide support to female and children family violence victim/survivors
- Sound knowledge of FVIS and CISS.
- Administered assessments to identify clients' needs and establish treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Evaluated clients' social, emotional and psychological needs to create treatment plans
- Developed and implemented individualized treatment plans for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
Acting Outreach Manager
Ngwala Willumbong
07.2021 - 11.2021
- Provide support to Women leaving prison to continue to address their health, social and emotional wellbeing needs
- Liase with prison staff at Dame Phyllis Frost Centre
- Participate in Project control group meetings Participate in meetings with prisoners to undertake assessments
- Liase with Aboriginal Health services.
Aboriginal Continuity of Care worker (Pilot program)
Ngwala Willumbong
07.2020 - 09.2021
- Provide support to Women leaving prison to continue to address their health, social and emotional wellbeing needs
- Liase with prison staff at Dame Phyllis Frost Centre
- Participate in Project control group meetings Participate in meetings with prisoners to undertake assessments
- Liase with Aboriginal Health services.
Aboriginal Hub Practitioner (Orange Door)
Ngwala Willumbong
11.2019 - 06.2020
- Provide immediate support to clients experiencing family violence
- Understanding of MARAM
- Complete TRAM's to better assist client's needs
- Create safety and service plans
- Complete referrals to case management
- Provide financial assistance and crisis accommodation.
Lakidjeka ACSASS Team Leader
Victorian Aboriginal Child Care Agency
08.2016 - 09.2019
- Provide cultural advice to Child Protection on all significant decisions for Aboriginal and Torres Strait Islander children
- Provided day to say support to a team of case advisors
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Case allocations
- Part of an After-Hours roster
- Provided information to the Children's court.
Wilka Kwe (Family Services) Case Worker
Victorian Aboriginal Child Care Agency
07.2014 - 08.2016
- Provide support and advocacy for Aboriginal Families within Child Protection, Justice, and Community
- Develop goal plans
- Complete assessments
- Referrals to other services
- Conduct Care Team Meetings
- Weekly visits to client.
Aboriginal Stronger Families Case Manager
Victorian Aboriginal Child Care Agency
01.2013 - 01.2016
- Intense outreach program, with the focus of prevention and reunification
- Advocacy for clients
- Develop goal plans
- Complete assessments
- Report family progress to Child Protection
- Referrals to other services
- Conduct Care Team Meetings
- Weekly visits to client.
Cradle to Kinder Case Manager
Victorian Aboriginal Child Care Agency
03.2013 - 07.2014
- Working with young Mums and babies
- Mostly high-risk youth and or high-risk infants
- Develop goal plans
- Complete assessments
- Conduct Care Team Meetings
- Conduct playgroup
- Support family at appointments
Call Centre Customer Service Consultant
ANZ Bank
10.2012 - 12.2012
- Providing account advice to customers
- Comply with privacy and security protocol
- Work in a fast and dynamic environment.
Corporate Services Administrative Support Officer
Aboriginal Hostels Limited
02.2008 - 08.2012
- Front desk services
- Provide administrative support to corporate services team and hostel staff
- Coordinate regions fleet services.
Outbound Debt Collection Officer
GE Money
10.2007 - 01.2008
- Work in a fast-paced environment
- Maintain client records to keep all contact information up to date
- Negotiate debt repayments from clients.
Help desk/Floor support/call coach (seconded role)
Stellar Call Center
06.2006 - 10.2007
- Providing agents with assistance in resolution making
- Handling complaints from customers
- Strongly used interpersonal skills
- Being a team player as a floor support member and by providing needed information of systems and processes and helping agents to create resolutions
- Providing agents with coaching to improve call flow and knowledge of Telstra Bigponds systems and processes
- Ability to give agents constructive criticism
- Taking responsibility for the performance of other agents
Training assistant (seconded role)
Stellar Call Center
03.2006 - 10.2007
- Aided the trainer to deliver training to large learning groups including onboard training for new starters and system updates
- Writing systems and procedure manuals.
Customer service consultant/Sales Agent
Stellar Call Center
01.2006 - 10.2007
- Creating resolutions for customers and company
- Interact with employees at all levels of Stellar
- Providing outstanding customer service
- Ability to adapt to consistent change.
Education
Bachelor of Psychological Science -
Deakin University
Burwood, Victoria11.2025
Bachelor of Arts - Criminology
Monash University
Clayton, Victoria01.2005
Certificate II in Office Administration -
Gippstafe
Newbourgh, Victoria01.2000
Victorian Certificate of Education, year 11&12 -
Kurnai Secondary College
Morwell, Victoria01.1999
Skills
- Relationship Building
- Child Protection
- Risk Mitigation
- Staff Development
- Cultural Competency
Certification
- Driver's license
- WWCC
Licenses
- Driver's license
- WWCC
Clearance
Willing to undertake a Police check clearance
Leadership Experience
Skater Representative (executive committee role). 2016, Coach for adult and junior skaters. 2013-2017, Assistant coaching coordinator. 2014-2015, Board member, Nairm Marr Djambana. 2022-2023, Co-chair Southern Metropolitan Area (SMA) Local Aboriginal Education Consultative Group (LAECG)
References
Will be provided at interview stage
Timeline
Aboriginal Engagement Officer
Depart Of Energy, Environment And Climate Action
10.2023 - Current
Aboriginal Cultural Support and Awareness Advisor
Department of Families, Fairness and Housing
03.2022 - 08.2023
Senior Family Violence Practitioner
Ngwala Willumbong
11.2021 - 02.2022
Acting Outreach Manager
Ngwala Willumbong
07.2021 - 11.2021
Aboriginal Continuity of Care worker (Pilot program)
Ngwala Willumbong
07.2020 - 09.2021
Aboriginal Hub Practitioner (Orange Door)
Ngwala Willumbong
11.2019 - 06.2020
Lakidjeka ACSASS Team Leader
Victorian Aboriginal Child Care Agency
08.2016 - 09.2019
Wilka Kwe (Family Services) Case Worker
Victorian Aboriginal Child Care Agency
07.2014 - 08.2016
Cradle to Kinder Case Manager
Victorian Aboriginal Child Care Agency
03.2013 - 07.2014
Aboriginal Stronger Families Case Manager
Victorian Aboriginal Child Care Agency
01.2013 - 01.2016
Call Centre Customer Service Consultant
ANZ Bank
10.2012 - 12.2012
Corporate Services Administrative Support Officer
Aboriginal Hostels Limited
02.2008 - 08.2012
Outbound Debt Collection Officer
GE Money
10.2007 - 01.2008
Help desk/Floor support/call coach (seconded role)
Stellar Call Center
06.2006 - 10.2007
Training assistant (seconded role)
Stellar Call Center
03.2006 - 10.2007
Customer service consultant/Sales Agent
Stellar Call Center
01.2006 - 10.2007
Bachelor of Psychological Science -
Deakin University
Bachelor of Arts - Criminology
Monash University
Certificate II in Office Administration -
Gippstafe
Victorian Certificate of Education, year 11&12 -
Kurnai Secondary College
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